Food Runner - Plum Lounge in Bristol

The incumbent in this position is responsible for delivering food and guest supplies to guests in a pleasant, upbeat and efficient fashion.

ESSENTIAL FUNCTIONS:

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Participate in all elements of service including duties that are the primary responsibility of support positions, including but not limited to running food from expo to table, pre‑bussing, clearing tables, resetting tables, pouring water, running beverages.
• Describes briefly each dish as it is served to the table, stating the name of the dish and 2 notable ingredients. Answers any additional questions that the guest may have.
• Provides superior guest service, positively affects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with coworkers.
• Maintains a well‑groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
• Anticipates, identifies, and provides for guest needs.
• Performs inventories and other duties as assigned.
• Receives clean china, silverware and glassware from dishwashers to polish and stock.
• Quickly delivers food from the kitchen to guests as instructed by management and chefs.
• Assists with other duties at special events or parties and assisting where necessary to include but not limited to carving, cooking, setup and or teardown stations or work areas or other duties as assigned.
• Prepare and serve nonalcoholic beverages including but not limited to soda, juice, tea, coffee and espresso beverages.
• Perform work regularly and predictably.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned; attend seminars when needed.
• Actively participate in trainings and educational experiences.
• Occasionally research product and provide information to educate the service team.

Additional Requirements:

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty‑one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Must have and maintain a valid food handlers certification.

Knowledge:

• Excellent menu knowledge.
• Excellent multitasking and prioritising skills.
• Table service procedures and table etiquette.
• Excellent customer service/ hospitality skills.

Abilities:

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Transport trays and/or plates throughout the restaurant, which may weigh up to 50 pounds, as well as serve food items and beverages.
• Continue your education as it relates to food, wine, beer, spirits, and service technique.
• Use machines and equipment including, but not limited to beverage dispenser, coffee machine, espresso machine, bread warmer, dishwasher, and cart.
• Ability to stand throughout an eight‑hour shift.