Assistant Manager, Beverage in Bristol

The incumbent is responsible for operating and maintaining an efficient and profitable front-of-the-house food services operation, as well as for participating in the planning and direction of all Food & Beverage departments. The role includes managing the activities and functions of food outlets, monitoring the budget, staffing issues, and operation performance, ensuring the delivery of quality service and appropriate price value consistent with Hard Rock objectives.

Responsibilities:

• Creates an atmosphere that induces guests to make Hard Rock Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Hires, motivates, evaluates and supervises front-of-the-house staff to ensure team members receive adequate guidance and resources to accomplish established objectives.
• Responsible for morale of staff through quality of supervision and training and provides training for all assigned outlet personnel to ensure guest service standards are met.
• Establishes department standards, guidelines and objectives and maintains other administrative processes, such as budget and staffing to ensure proper planning and efficient operation of the outlets.
• Develops and maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors' programs to implement necessary and innovative changes.
• Works with the Director - F&B to analyze food cost and forecast business trends to make recommendations for revision of menu prices and food specials that will meet company needs.
• Monitors and evaluates the performance of Food & Beverage service by observing operations, surveying guests and coordinating with team members to develop strategies for proper planning and ongoing improvement of guest services and financial return.
• Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies.
• Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety.
• Investigates and resolves guest complaints to maintain positive guest relations.
• Works in coordination with culinary department to provide and maintain optimum dining experience.
• Coordinates with Marketing and Player Development to prepare for increased guest volume due to group functions and special events.
• Assists with operations in all Food & Beverage outlets.
• Performs other duties as assigned and adheres to the Virginia Lottery standards and regulations.
• Communicates clearly and concisely, both orally and in writing.
• Delivers programmes which create a service level of excellence for internal and external guests.
• Monitors and controls cash flow and security of assets.
• Observes and directs actions of subordinates, monitoring all activity within the dining room and inspecting and maintaining areas for which they are responsible.

Education & Experience:

This knowledge and these abilities are typically acquired through the completion of a high school degree or equivalent and 6 years' restaurant service experience, with at least 2 years in a supervisory capacity; or the completion of a Bachelor's Degree in Restaurant/Beverage Management, Business Administration or equivalent and 3 years' restaurant service with at least 1 year in a supervisory capacity.

Additional Requirements:

• Must obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Prior experience opening new properties/outlets strongly preferred.

Knowledge of:

• Pertinent federal, state, and local laws, codes, and regulations.
• Management of a high volume restaurant, bar, or similar business.
• Standard safety and sanitation practices for food and beverage service.
• Applicable computer systems.
• Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
• Food, food product, food preparation, etc.
• Service, service etiquette, and standard service practices for full-service restaurants.