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- Tasks: Deliver engaging product demos and provide hands-on technical support to customers across the UK and Ireland.
- Company: Join a dynamic team focused on customer satisfaction and innovative product solutions.
- Benefits: Enjoy a competitive salary, company vehicle, health benefits, and ongoing training.
- Why this job: Make a real impact by helping customers understand and maximise their product experience.
- Qualifications: Experience in taping, jointing, or decorating preferred; strong communication skills essential.
- Other info: Frequent travel and opportunities for career growth in a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a motivated and customer-focused Technical Service and Product Demonstrator (Remote – West Midlands Region) to join our team. The On-Site Technician & Product Demonstrator is responsible for providing hands-on technical support, equipment setup, troubleshooting, and live demonstrations of company products at customer locations. This role ensures customers receive exceptional service, clear product understanding, and effective training to maximize product performance and satisfaction. The coverage for the role is nationwide across the UK and Ireland, with frequent travel expected/required. The role reports to the UK Commercial Director, with regular interactions and joint visits with the Area Sales Managers.
Key Responsibilities
- Product Demonstration & Training: Deliver professional, engaging product demonstrations to customers, partners, or event attendees. Explain product features, benefits, and operational procedures in a clear, customer-friendly manner. Conduct hands-on training sessions for users, ensuring they can safely and confidently operate the product. Assist sales teams by showcasing product capabilities during pre-sales visits. Take part in, and at times lead, customer trade days either alone or with the Area Sales Managers.
- Customer Technical Service & Relationship Support: Serve as a knowledgeable point of contact for customer questions or concerns. Identify customer needs and recommend appropriate product configurations or solutions. Escalate unresolved technical issues to higher-level support teams when necessary.
- Troubleshooting & Claims Support: Ensure technical support assistance is provided post-sale and upon customer claims or concerns. Communicate customer insights and product performance notes to internal teams and offer solutions or recommend best practices to maximise customer satisfaction.
- New Product Development Support: Provide real-world feedback from customers to engineering, design, and product teams to guide product improvements and new product development. Participate in testing, evaluating, and validating prototype or pre-release products in real-world environments. Benchmark products against other offerings available in the market, liaising with the R&D department. Assist with the writing of product technical data sheets and all review/improve all English-language technical documents. Report performance trends, user behaviour, and improvement suggestions to support product refinement.
Qualifications & Skills
- Previous experience in taping & jointing, painting and/or decorating preferable.
- High school diploma required; technical certification or associate’s degree preferred.
- Strong troubleshooting skills.
- Excellent communication and presentation abilities.
- Comfortable working independently and traveling regularly for on-site assignments.
- Customer-focused mindset with strong problem-solving aptitude.
What We Offer
- Competitive salary.
- Company vehicle and on-site protective equipment.
- Health, dental, and pension benefits.
- Ongoing training and professional development.
- Collaborative and supportive team environment.
- Opportunities for career growth within the organization.
Product Demonstrator and Technical Support - Nationwide Travel - UK and Ireland employer: SEMIN
Contact Detail:
SEMIN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Demonstrator and Technical Support - Nationwide Travel - UK and Ireland
✨Tip Number 1
Get to know the company and its products inside out. When you’re at an interview or a demo, showing that you understand their offerings will impress them. It’s all about making that connection!
✨Tip Number 2
Practice your product demonstrations! The more comfortable you are with showcasing the features and benefits, the more confident you’ll appear. Remember, it’s not just about talking; it’s about engaging your audience.
✨Tip Number 3
Network like a pro! Attend industry events or webinars where you can meet potential employers or colleagues. Building relationships can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are eager to join us. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Product Demonstrator and Technical Support - Nationwide Travel - UK and Ireland
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about providing top-notch technical support and product demonstrations. Share any relevant experiences that highlight your customer-focused mindset.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your troubleshooting skills and any experience in taping, jointing, or decorating. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to explain your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for.
How to prepare for a job interview at SEMIN
✨Know the Product Inside Out
Before your interview, make sure you thoroughly understand the products you'll be demonstrating. Familiarise yourself with their features, benefits, and common troubleshooting issues. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Demonstration Skills
Since the role involves delivering engaging product demonstrations, practice how you would present the product to a customer. You could even do a mock demonstration for a friend or family member. Focus on clarity and enthusiasm, as this will reflect your ability to engage customers effectively.
✨Showcase Your Customer Service Mindset
Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. Highlighting your customer-focused mindset will demonstrate that you understand the importance of building relationships and ensuring customer satisfaction.
✨Be Ready for Technical Questions
Expect technical questions related to troubleshooting and product support. Brush up on your technical knowledge and think of scenarios where you've had to solve problems. Being able to articulate your thought process will impress the interviewers and show that you're capable of handling the technical aspects of the job.
