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- Tasks: Deliver engaging product demos and provide hands-on technical support to customers.
- Company: Join a dynamic team in a collaborative environment focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, company vehicle, health benefits, and ongoing training.
- Why this job: Make a real impact by helping customers understand and maximise their product experience.
- Qualifications: Experience in taping, jointing, or decorating preferred; strong communication skills essential.
- Other info: Frequent travel across the UK and Ireland with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a motivated and customer-focused Technical Service and Product Demonstrator (Remote – West Midlands Region) to join our team. The On-Site Technician & Product Demonstrator is responsible for providing hands-on technical support, equipment setup, troubleshooting, and live demonstrations of company products at customer locations. This role ensures customers receive exceptional service, clear product understanding, and effective training to maximize product performance and satisfaction. The coverage for the role is nationwide across the UK and Ireland, with frequent travel expected/required. The role reports to the UK Commercial Director, with regular interactions and joint visits with the Area Sales Managers.
Key Responsibilities
- Product Demonstration & Training
- Deliver professional, engaging product demonstrations to customers, partners, or event attendees.
- Explain product features, benefits, and operational procedures in a clear, customer-friendly manner.
- Conduct hands-on training sessions for users, ensuring they can safely and confidently operate the product.
- Assist sales teams by showcasing product capabilities during pre-sales visits.
- Take part in, and at times lead, customer trade days either alone or with the Area Sales Managers.
- Customer Technical Service & Relationship Support
- Serve as a knowledgeable point of contact for customer questions or concerns.
- Identify customer needs and recommend appropriate product configurations or solutions.
- Escalate unresolved technical issues to higher-level support teams when necessary.
- Troubleshooting & Claims Support
- Ensure technical support assistance is provided post-sale and upon customer claims or concerns.
- Communicate customer insights and product performance notes to internal teams and offer solutions or recommend best practices to maximise customer satisfaction.
- New Product Development Support
- Provide real-world feedback from customers to engineering, design, and product teams to guide product improvements and new product development.
- Participate in testing, evaluating, and validating prototype or pre-release products in real-world environments.
- Benchmark products against other offerings available in the market, liaising with the R&D department.
- Assist with the writing of product technical data sheets and all review/improve all English-language technical documents.
- Report performance trends, user behaviour, and improvement suggestions to support product refinement.
Qualifications & Skills
- Previous experience in taping & jointing, painting and/or decorating preferable.
- High school diploma required; technical certification or associate's degree preferred.
- Strong troubleshooting skills.
- Excellent communication and presentation abilities.
- Comfortable working independently and traveling regularly for on-site assignments.
- Customer-focused mindset with strong problem-solving aptitude.
What We Offer
- Competitive salary.
- Company vehicle and on-site protective equipment.
- Health, dental, and pension benefits.
- Ongoing training and professional development.
- Collaborative and supportive team environment.
- Opportunities for career growth within the organization.
Product Demonstrator and Technical Support - Nationwide Travel - UK and Ireland in Birmingham employer: SEMIN
Contact Detail:
SEMIN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Demonstrator and Technical Support - Nationwide Travel - UK and Ireland in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Set up mock interviews with friends or family. Focus on demonstrating your technical skills and customer service mindset, just like you would in the real role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Product Demonstrator and Technical Support - Nationwide Travel - UK and Ireland in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about being a Product Demonstrator and providing top-notch technical support. Share any relevant experiences that highlight your customer-focused mindset.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your troubleshooting skills and any experience in taping, jointing, or decorating. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be sure to mention your communication skills and any previous experience with product demonstrations. We appreciate a personal touch, so feel free to share a story that showcases your abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at SEMIN
✨Know Your Products Inside Out
Before the interview, make sure you thoroughly understand the products you'll be demonstrating. Familiarise yourself with their features, benefits, and common troubleshooting issues. This will help you answer questions confidently and show your passion for the role.
✨Practice Your Demonstration Skills
Since this role involves product demonstrations, practice how you would present the products to potential customers. You could even do a mock demonstration for friends or family. Focus on being clear, engaging, and customer-friendly in your explanations.
✨Showcase Your Customer Service Mindset
Be prepared to discuss your previous experiences in customer service. Highlight specific examples where you identified customer needs and provided effective solutions. This will demonstrate your customer-focused approach, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
