At a Glance
- Tasks: Provide technical support for network and desktop systems, troubleshoot issues, and assist with installations.
- Company: Join a dynamic tech team at SEMI, focused on innovation and collaboration.
- Benefits: Flexible part-time hours, hands-on experience, and opportunities for growth in IT.
- Other info: Gain valuable experience in a supportive environment with potential for career advancement.
- Why this job: Make a real impact by helping users solve tech problems and improve their experience.
- Qualifications: Ideal for motivated college students or recent grads with IT knowledge and customer service skills.
The predicted salary is between 12 - 15 € per hour.
The IT Coordinator provides day-to-day technical support for network infrastructure and internal desktop systems software and hardware to employees and contractors in-person and using network remote access. The role assists with the installation, configuration, and troubleshooting of desktop systems and workstations in a heterogeneous environment. In addition, this position acts as a backup for servers and network maintenance and performs administrative tasks related to SEMI's cloud-based applications. This is a part-time, hourly position and reports directly to the Senior Manager, IT Applications and Support at SEMI Milpitas office.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides day-to-day technical support:
- Manage Help Desk ticketing system
- Setup, configure, and add hardware and software
- Maintain passwords, data integrity, and file system security for the desktop environment
- Analyze, troubleshoot, and repair computer systems, hardware, computer peripherals, and desktop software
- Imaging and image recovery
- Install / Re-install various software packages and updates
- Track, route and properly escalate unresolved queries to the next level of support
- Provide first level contact and resolutions to customers:
- Follow up with customers, provide feedback and see problems through to resolution
- Build and maintain effective relationships with users
- Update case status to management and end-users:
- Update customer data and produce activity reports
- Ensure proper recording, documentation and closure to customer issues
- Develop, document, and implement standard operating procedures and customer service guidelines
- Contribute to IT newsletters
- Recommend procedure modifications or improvements, hardware and software solutions, including new acquisitions and upgrades
- Participate in IT projects:
- Development of information technology and infrastructure projects (including company-wide, web-enabled, cloud-based solutions)
- Training programs designed to educate users about basic and specialized applications
- Working in conjunction with Professional Services and outsourcing functions
- Provide Network Support (as the Systems Administrator backup):
- Monitor LANs, WANs, network segments, Internet, and intranet systems
- Ensure network servers and system efficiency and security (VPN gateways, intrusion detection systems, security updates and patches)
- Maintain desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment
- Configure authentication and authorization of directory services including account rights, security and systems groups
WHAT SUCCESS LOOKS LIKE
- Achieve 90% customer satisfaction on the helpdesk survey
- Become a reliable and effective IT representative – technical issues are followed up on and escalated appropriately
- Be relevant and keep up-to-date with technology and trends
- Customers are more self-sufficient
CRITICAL SUCCESS FACTORS
- Strong English verbal and written communication skills; ability to communicate highly technical information to both technical and non-technical personnel
- Self-starter with strong, proactive work ethic, and eagerness to learn and grow
- Excellent customer service skills
- Cooperative, team-oriented attitude
- Expected travel less than 10%
FOUNDATIONAL KNOWLEDGE OR PRACTICAL EXPERIENCE
- B.S. in Information Technology or equivalent in work experience
- Motivated college graduate or 1+ years of Information Technology experience
- Knowledge of Wi-Fi and VPN connections and wireless devices
- Experience in Windows OS, Mac OS, Google, Microsoft Office 365 Suite
- Experience doing break/fix repairs on desktops, laptops a plus
Coordinator, IT Applications & Support employer: SEMI SOUTHEAST ASIA PTE. LTD.
SEMI is an exceptional employer that fosters a collaborative and innovative work culture, providing employees with the opportunity to grow their technical skills in a supportive environment. Located in Milpitas, our part-time IT Coordinator role offers flexible hours, competitive pay, and the chance to engage in meaningful projects that enhance both personal and professional development. With a strong focus on customer satisfaction and teamwork, SEMI empowers its staff to make a real impact while enjoying a balanced work-life experience.
Contact Detail:
SEMI SOUTHEAST ASIA PTE. LTD. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator, IT Applications & Support
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local meetups or tech events, and don’t be shy about introducing yourself. You never know who might have a lead on your next job!
✨Tip Number 2
When you land an interview, do your homework! Research the company and its IT projects. Be ready to discuss how your skills can help them achieve their goals. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you a leg up in the hiring process. Let’s get you that dream job!
We think you need these skills to ace Coordinator, IT Applications & Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of IT Coordinator. Highlight your technical skills and any relevant experience with desktop systems, network support, and customer service. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your background makes you a great fit for this position. Don’t forget to mention your eagerness to learn and grow with us at StudySmarter.
Show Off Your Communication Skills:Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any experience you have in explaining technical concepts to non-technical folks.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at SEMI SOUTHEAST ASIA PTE. LTD.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop systems, network infrastructure, and cloud-based applications. Be ready to discuss your experience with troubleshooting and configuring hardware and software, as well as any relevant projects you've worked on.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent support in the past. Highlight your ability to follow up on issues and build relationships with users, as this will demonstrate your commitment to customer satisfaction.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think about common IT issues you've encountered and how you resolved them. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing IT projects, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
