At a Glance
- Tasks: Assist customers face-to-face and via phone, resolving queries efficiently.
- Company: West Lancashire Borough Council, a supportive and well-resourced organisation.
- Benefits: Competitive pay rates, weekly payments, and a great location with transport links.
- Other info: Join a friendly team with approachable leaders and a stable work environment.
- Why this job: Be the first point of contact and make a difference in your community.
- Qualifications: Strong communication skills and experience in customer service roles.
The predicted salary is between 17.73 - 17.73 £ per hour.
West Lancashire Borough Council is seeking a Customer Service Assistant based in Ormskirk (L39 2DF) on a temporary basis, paying £13.63–£17.73 per hour, starting 22 June 2026. This role sits within the Contact Centre and Customer Service Points across Ormskirk and Skelmersdale, serving as the first point of contact for all service enquiries.
Key Responsibilities
- Handle face‑to‑face, telephone, and electronically delivered queries.
- Identify the appropriate service required and ensure customer issues are resolved efficiently.
- Act as a greeter at the Council’s Customer Service Points.
- Respond to enquiries via the Contact Centre telephony system.
- Liaise with management and staff across service teams to ensure queries are addressed effectively.
Qualifications
- Strong customer service and communication skills.
- Confidence handling a varied workload across multiple contact channels.
- Comfortable working in a public‑facing environment.
- Experience in a front‑line customer service or contact centre role.
- Availability from 22 June 2026.
What’s on offer
- Excellent, competitive pay rates – paid weekly.
- Supportive management team with approachable, experienced leaders.
- A desirable location with great transport links.
- A stable, well‑resourced, and encouraging working environment.
Customer Service Assistant – Admin & Clerical – #OR105300 in Ormskirk employer: Semester.co.uk
West Lancashire Borough Council is an excellent employer, offering a supportive and encouraging work environment for Customer Service Assistants in the vibrant town of Ormskirk. With competitive pay rates and a management team that prioritises employee well-being and development, this role provides a unique opportunity to engage with the community while benefiting from great transport links and a stable working atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant – Admin & Clerical – #OR105300 in Ormskirk
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Semester.co.uk.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Semester.co.uk. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Assistant – Admin & Clerical – #OR105300 in Ormskirk
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Semester.co.uk.
How to prepare for a job interview at Semester.co.uk
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Semester.co.uk's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Semester.co.uk offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
