At a Glance
- Tasks: Provide clerical support and assist bereaved families with compassion and professionalism.
- Company: Newport City Council, dedicated to serving the community with care.
- Benefits: Competitive pay, weekly payments, and a supportive management team.
- Other info: Stable environment with great transport links and career growth opportunities.
- Why this job: Make a meaningful impact during difficult times for families in need.
- Qualifications: 5 GCSEs or NVQ Level 2, plus customer service experience.
The predicted salary is between 27 - 35 £ per hour.
Newport City Council is seeking a Business Support Officer to provide clerical and administrative support within its crematorium service, based at Telford Street, Newport (NP19 0ES). Starting 5 June 2026, the role pays £13.26–£17.10 per hour via Prism.
You will be the first point of contact for bereaved families, funeral directors, officiants, and suppliers—communicating in person, by telephone, and in writing. Day‑to‑day duties include carrying out a range of administrative tasks associated with cremations, receiving payments for crematorium services, issuing receipts, and maintaining financial records in line with the Council’s regulations. You will also assist the team leader in building and sustaining effective relationships with the crematorium’s partners.
Responsibilities- Act as first point of contact for bereaved families, funeral directors, officiants, and suppliers.
- Communicate in person, by telephone, and in writing.
- Carry out administrative tasks associated with cremations.
- Receive payments for crematorium services.
- Issue receipts.
- Maintain financial records in line with Council regulations.
- Assist the team leader in building and sustaining relationships with partners.
- Minimum of 5 GCSEs (grades A–C) or NVQ Level 2 (or equivalent experience).
- At least two years’ experience of dealing directly with customers and partners.
- Strong written and verbal communication skills.
- Ability to plan and organise workloads.
- Competence with Windows‑based software.
- Sympathetic and understanding attitude towards the bereaved.
- Working towards the ICCM Crematorium Certificate.
- Welsh language ability.
- Competitive pay rates, paid weekly.
- Supportive management team with approachable, experienced leaders.
- Desirable location with great transport links.
- A stable, well‑resourced, and encouraging working environment.
Business Support Officer – Crematorium – #OR103220 in Newport employer: Semester.co.uk
Newport City Council offers a rewarding opportunity as a Business Support Officer within its crematorium service, where you will play a vital role in supporting bereaved families and ensuring smooth operations. With competitive pay rates, a supportive management team, and a stable working environment, this position not only provides meaningful work but also fosters professional growth and development in a community-focused setting. Located in Newport, the role benefits from excellent transport links, making it accessible for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer – Crematorium – #OR103220 in Newport
✨Tip Number 1
Make sure you research Newport City Council and the crematorium service before your interview. Knowing their values and how they support bereaved families will help you connect with the role and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for families and partners, being able to express empathy and clarity is key. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and keen to understand how you can contribute to the team. Think about what it’s like working in a supportive environment and how you can help maintain those relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so take advantage of our resources to ace that interview!
We think you need these skills to ace Business Support Officer – Crematorium – #OR103220 in Newport
Some tips for your application 🫡
Show Your Communication Skills:Since you'll be the first point of contact for bereaved families and partners, make sure your written application highlights your strong communication skills. Use clear and empathetic language to demonstrate your understanding of the sensitive nature of the role.
Tailor Your Experience:We want to see how your past experiences relate to the responsibilities of the Business Support Officer role. Be specific about your customer service experience and any administrative tasks you've handled that align with the job description.
Highlight Your Organisational Skills:Planning and organising workloads is key in this role. In your application, mention any relevant examples where you've successfully managed multiple tasks or projects, showing us that you can keep everything running smoothly.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Semester.co.uk
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer at the crematorium. Familiarise yourself with the tasks like handling payments, issuing receipts, and maintaining financial records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Empathy and Understanding
Given the sensitive nature of the work, it's crucial to convey a sympathetic attitude during your interview. Think about how you can demonstrate your understanding of the bereaved families' needs and how you would handle difficult conversations. Share any relevant experiences that highlight your compassion and communication skills.
✨Prepare for Customer Interaction Scenarios
Since you'll be the first point of contact for various stakeholders, prepare for role-play scenarios where you might need to interact with bereaved families or funeral directors. Practising these interactions can help you feel more comfortable and articulate during the actual interview.
✨Highlight Your Organisational Skills
The job requires strong planning and organisational abilities. Be ready to discuss how you've managed workloads in previous roles, especially when dealing with multiple tasks simultaneously. Use specific examples to illustrate your competence with Windows-based software and how it has helped you stay organised.
