At a Glance
- Tasks: Provide clerical support and assist bereaved families with compassion and professionalism.
- Company: Newport City Council, dedicated to serving the community with care.
- Benefits: Competitive pay, weekly payments, and a supportive management team.
- Other info: Stable environment with great transport links and opportunities for growth.
- Why this job: Make a meaningful impact during sensitive times while developing your administrative skills.
- Qualifications: 5 GCSEs or NVQ Level 2, plus customer service experience.
The predicted salary is between 13 - 17 £ per hour.
Newport City Council is seeking a Business Support Officer to provide clerical and administrative support within its crematorium service, based at Telford Street, Newport (NP19 0ES). Starting 5 June 2026, the role pays £13.26–£17.10 per hour via Prism.
You will be the first point of contact for bereaved families, funeral directors, officiants, and suppliers—communicating in person, by telephone, and in writing. Day‑to‑day duties include carrying out a range of administrative tasks associated with cremations, receiving payments for crematorium services, issuing receipts, and maintaining financial records in line with the Council’s regulations. You will also assist the team leader in building and sustaining effective relationships with the crematorium’s partners.
Responsibilities- Act as first point of contact for bereaved families, funeral directors, officiants, and suppliers.
- Communicate in person, by telephone, and in writing.
- Carry out administrative tasks associated with cremations.
- Receive payments for crematorium services.
- Issue receipts.
- Maintain financial records in line with Council regulations.
- Assist the team leader in building and sustaining relationships with partners.
- Minimum of 5 GCSEs (grades A–C) or NVQ Level 2 (or equivalent experience).
- At least two years’ experience of dealing directly with customers and partners.
- Strong written and verbal communication skills.
- Ability to plan and organise workloads.
- Competence with Windows‑based software.
- Sympathetic and understanding attitude towards the bereaved.
- Working towards the ICCM Crematorium Certificate.
- Welsh language ability.
- Competitive pay rates, paid weekly.
- Supportive management team with approachable, experienced leaders.
- Desirable location with great transport links.
- A stable, well‑resourced, and encouraging working environment.
Business Analyst – Modernisation & Transformation – #OR104029 in Newport employer: Semester.co.uk
Newport City Council offers a rewarding opportunity for a Business Support Officer within its crematorium service, providing a supportive and empathetic work environment. With competitive pay rates and a management team that values approachability and experience, employees can thrive in a well-resourced setting that prioritises professional growth and community engagement. Located in a desirable area with excellent transport links, this role is perfect for those looking to make a meaningful impact while enjoying a stable and encouraging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst – Modernisation & Transformation – #OR104029 in Newport
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Newport City Council. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of Business Support Officer and be ready to share specific examples.
✨Tip Number 3
Show your personality! When you get the chance to meet the team or during interviews, let your sympathetic and understanding attitude shine through. It’s key for this role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team at Newport City Council.
We think you need these skills to ace Business Analyst – Modernisation & Transformation – #OR104029 in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role. We want to see how you can be the perfect fit for the Business Support Officer position at Newport City Council!
Showcase Your Communication Skills:Since you'll be the first point of contact for bereaved families and partners, it's crucial to demonstrate your strong written and verbal communication skills. Use clear and empathetic language in your application to reflect this.
Highlight Relevant Experience:If you've got experience dealing directly with customers or in administrative roles, make sure to showcase that! We love seeing how your past experiences can contribute to our supportive environment.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Newport City Council.
How to prepare for a job interview at Semester.co.uk
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer in the crematorium service. Familiarise yourself with the tasks like handling payments, issuing receipts, and maintaining financial records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Empathy and Understanding
Given the sensitive nature of the work, it's crucial to convey a sympathetic attitude during your interview. Think about how you can demonstrate your understanding of dealing with bereaved families and partners. Share any relevant experiences where you've had to handle difficult situations with care and compassion.
✨Brush Up on Communication Skills
As you'll be the first point of contact for various stakeholders, strong communication skills are a must. Practice articulating your thoughts clearly and concisely. You might even want to prepare some examples of how you've effectively communicated in previous roles, whether in person, over the phone, or in writing.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the work environment, and the challenges they face. This not only shows your interest but also helps you gauge if this is the right fit for you. Ask about their approach to building relationships with partners or how they support staff in sensitive situations.
