At a Glance
- Tasks: Be the first point of contact for residents about waste and recycling services.
- Company: Charnwood Borough Council, a supportive and stable workplace.
- Benefits: Competitive pay, weekly payments, and ongoing training opportunities.
- Other info: Enjoy a friendly team environment with great transport links.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Excellent communication skills and a customer-focused mindset are essential.
The predicted salary is between 17.52 - 17.52 £ per hour.
Charnwood Borough Council is seeking a Customer Service Advisor to join their Admin & Clerical team based at the Council Offices in Loughborough (LE11 2TX).
This is a front-line, office-based role working Monday to Friday, paying £13.47-£17.52 per hour, starting 1 September 2026.
You will be the first point of contact for residents enquiring about waste and recycling services, handling inbound calls and emails relating to bin collections, missed collections, assisted lifts, and service changes.
You will provide clear, accurate guidance on collection schedules and recycling rules, log service requests on the council's CRM system, and ensure queries are escalated or resolved promptly to maintain a high standard of customer satisfaction.
The ideal candidate will have excellent communication skills and a customer-focused approach, with the ability to manage high-volume enquiries in a fast-paced environment.
Strong attention to detail when recording information and competent IT skills are essential.
Experience in a similar local government or contact-centre environment would be advantageous.
What's on offer
- Excellent, competitive pay rates - paid weekly
- Supportive management team with approachable, experienced leaders
- A desirable location with great transport links
- A stable, well-resourced, and encouraging working environment
Why join Semester. co. uk?
- Free ongoing CPD and training opportunities to enhance your skills
- Competitive rates of pay with prompt, reliable payments through our in-house payroll
- Enhanced DBS processing included
- Dedicated, friendly consultant offering tailored support
- Access to a wide range of opportunities in your chosen location
- #J-18808-Ljbffr
Customer Service Advisor – Admin & Clerical – #OR112391 in Loughborough employer: Semester.co.uk
Durham County Council is an exceptional employer, offering a supportive management team and a stable, well-resourced working environment in the desirable location of Seaham, County Durham. With competitive pay rates and opportunities for hybrid working, employees can thrive both professionally and personally while contributing to meaningful service development and transformation in children's care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor – Admin & Clerical – #OR112391 in Loughborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Semester.co.uk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Semester.co.uk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor – Admin & Clerical – #OR112391 in Loughborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Semester.co.uk:Your cover letter is your chance to shine! Tell us why you want to work at Semester.co.uk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Semester.co.uk!
How to prepare for a job interview at Semester.co.uk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
