Business Support Officer – Charnwood Borough Council
Charnwood Borough Council is seeking a Business Support Officer to support the management of damp, mould, and disrepair cases across its housing stock, based at Council Offices, Southfield Road, Loughborough, LE11 2TX.
The role pays £12.71–£16.51 per hour and is available from 6 July 2026.
Responsibilities
- Administer systems and processes to record, track, and resolve damp, mould, and disrepair cases, working alongside on‑site technical officers, contractors, and the Council’s legal services team.
- Raise repairs orders, book appointments, process invoices, assemble performance data, and respond to customer queries and complaints.
- Work with minimal direction, balance competing priorities, and respond quickly to changing situations.
Qualifications & Experience
- Experience in a customer‑focused role.
- Confidence using various software packages to input data accurately and efficiently.
- Comfortable communicating with customers, colleagues, and contractors by phone and email.
- Ability to work independently and handle competing priorities.
Benefits & Working Conditions
- Excellent, competitive pay rates – paid weekly.
- Supportive management team with approachable, experienced leaders.
- A desirable location with great transport links.
- A stable, well‑resourced, and encouraging working environment.
- Agile working policy – mixture of home and office‑based work.
