At a Glance
- Tasks: Handle sensitive referral calls and gather crucial information for children's services.
- Company: Lincolnshire County Council, dedicated to supporting children's wellbeing.
- Benefits: Competitive pay, supportive management, and a stable working environment.
- Other info: Flexible working hours with full training provided by experts.
- Why this job: Make a real difference in children's lives while developing your communication skills.
- Qualifications: Strong IT skills, resilience, empathy, and exceptional communication abilities.
The predicted salary is between 10208 - 13424 £ per year.
A temporary Customer Service Advisor is required for Lincolnshire County Council's Children's Social Care Care & Wellbeing Hub, based at Lancaster House in Lincoln city centre.
This is a fully office-based role working 37 hours per week (part-time hours considered), for a minimum of 12 weeks, paying £102.08-£134.24 per day via Prism.
Start date 14 September 2026.
As the first point of contact for Lincolnshire's Children's Services, you will take sensitive referral calls from members of the public and professionals including police officers, nurses, and teachers.
Using Signs of Safety methodology and professional curiosity, you will gather detailed information about concerns raised for children, recording and presenting that information clearly and accurately onto the case management system before passing contacts through to Children's Social Care teams.
The quality of your information-gathering directly informs the decisions made for children, making this a high-responsibility, high-impact role.
Calls are often challenging and emotionally demanding.
You will need resilience, empathy, and composure under pressure, alongside exceptional communication skills and the ability to talk and type simultaneously.
Strong IT skills including Microsoft Office and Windows are essential.
Flexible working between 8am and 6pm, Monday to Friday, is required.
Full induction and service-specific training are provided by Children's Social Care matter experts.
What's on offer
- Excellent, competitive pay rates - paid weekly
- Supportive management team with approachable, experienced leaders
- A desirable location with great transport links
- A stable, well-resourced, and encouraging working environment
Customer Service Advisor - Care & Wellbeing Hub (Childrens) - in Lincoln employer: Semester.co.uk
Lincolnshire County Council offers a rewarding opportunity for Customer Service Advisors in the Children's Social Care Care & Wellbeing Hub, located in the heart of Lincoln. With a supportive management team and a focus on employee development, you will thrive in a stable environment that values resilience and empathy. Enjoy competitive pay rates and flexible working hours while making a meaningful impact on the lives of children and families in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Care & Wellbeing Hub (Childrens) - in Lincoln
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Semester.co.uk.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Semester.co.uk. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor - Care & Wellbeing Hub (Childrens) - in Lincoln
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Semester.co.uk.
How to prepare for a job interview at Semester.co.uk
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Semester.co.uk's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Semester.co.uk offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
