At a Glance
- Tasks: Provide face-to-face support and handle enquiries for those in need.
- Company: Middlesbrough Borough Council, dedicated to community support.
- Benefits: Competitive hourly rate and valuable experience in social care.
- Other info: Flexible working across multiple locations with a supportive team.
- Why this job: Make a real difference in people's lives while gaining hands-on experience.
- Qualifications: Experience in housing or support services is a plus; no formal qualification needed.
Middlesbrough Borough Council is seeking a Customer Advice and Support Worker to join its Front Door Team, part of a dedicated multi-disciplinary service covering homelessness, housing, and domestic abuse.
Responsibilities
- Act as the central hub for initial triage, assessment, and short-term case oversight for service users with complex and overlapping support needs.
- Provide face-to-face support at drop-in sessions, and handle telephone and email enquiries.
- Carry out triage to assess priority at the first point of contact.
- Support the Housing Solutions Team with information gathering, arranging appointments and interpreters, and maintaining accurate manual and computerised records.
- Perform general clerical and administrative duties, including minute taking, processing orders and payments, temporary accommodation administration, and managing housing register enquiries.
- Contribute to partnership working with external agencies and support out-of-hours provision.
- Operate on a rota system across multiple locations within a blended working arrangement.
Qualifications & Requirements
- Social Care Unqualified post; a formal social work qualification is not required.
- Experience in housing, homelessness, or front-line support services is desirable.
- Confident working with complex needs.
- Good communication and computer skills.
Location & Salary
- Rate: £16.72 per hour.
- Based at Fountain Court, Middlesbrough, TS1 9FT.
- Start date: 29 June 2026.
If you have experience in housing, homelessness, or front-line support services and are confident working with complex needs, please get in touch today.
Customer Advice and Support Worker – Front Door Team – #5299212 employer: Semester.co.uk
Middlesbrough Borough Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. As part of the Front Door Team, you will have the opportunity to make a meaningful impact in the community while benefiting from flexible working arrangements and collaboration with dedicated professionals in a multi-disciplinary environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advice and Support Worker – Front Door Team – #5299212
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Semester.co.uk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Semester.co.uk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advice and Support Worker – Front Door Team – #5299212
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Semester.co.uk:Your cover letter is your chance to shine! Tell us why you want to work at Semester.co.uk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Semester.co.uk!
How to prepare for a job interview at Semester.co.uk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
