At a Glance
- Tasks: Investigate complaints and respond to FOI requests while ensuring top-notch customer service.
- Company: Join the London Borough of Lambeth, a supportive and well-resourced local authority.
- Benefits: Competitive pay rates, weekly payments, and a friendly management team.
- Other info: Enjoy a desirable location with excellent transport links.
- Why this job: Make a difference by resolving issues and enhancing community services.
- Qualifications: Experience in complaint investigation and strong communication skills are essential.
The London Borough of Lambeth is seeking a Corporate Complaints Officer to start as soon as possible on a temporary basis from 27 July 2026. Based at 6 Brixton Hill, London SW2 1RW, the role pays £24.62–£32.15 per hour via Prism.
Responsibilities
- You will be responsible for investigating complaints, responding to Freedom of Information (FOI) requests, and applying dispute resolution processes, while maintaining strong customer service standards and communicating clearly and professionally.
Requirements
- Demonstrable experience in complaint investigation, experience handling FOI requests, and applying dispute resolution processes are essential.
- Strong customer service skills and the ability to communicate clearly and professionally are also key.
Benefits
- Excellent, competitive pay rates – paid weekly
- Supportive management team with approachable, experienced leaders
- A desirable location with great transport links
- A stable, well‑resourced, and encouraging working environment
We think you need these skills to ace Corporate Complaints Officer – Admin & Clerical – #OR107101
Complaint Investigation
Freedom of Information (FOI) Handling
Dispute Resolution Processes
Customer Service Skills
Clear Communication
Professionalism
Analytical Skills
