At a Glance
- Tasks: Manage referrals and support families through effective communication.
- Company: Join Cardiff Council's innovative Family Gateway Team.
- Benefits: Competitive pay, supportive management, and a great location.
- Other info: Hybrid role with excellent transport links and career growth.
- Why this job: Make a real difference in the lives of children and families.
- Qualifications: Strong interpersonal skills and understanding of family needs.
The predicted salary is between 18.92 - 18.92 £ per hour.
Cardiff Council is recruiting a Family Gateway Contact Officer to join the Family Advice & Support Protection Hub (FASPH) within Cardiff Children's Services.
This is a hybrid, part-time role working 30 hours per week (4 days), with at least one day per week in the office at the Conference Centre, East Moors Road, Cardiff, CF24 5RR.
The rate is £14.59-£18.92 per hour, starting 7 September 2026.
FASPH is an innovative, family-centred service providing information, advice, and assistance to babies, children, young people, families, and professionals across Cardiff.
The Family Gateway Team works collaboratively with a range of partners to ensure support is delivered at the right level and right time.
The post holder will manage and co-ordinate multiple referrals - but will not carry a personal caseload.
Contact with families and referrers is primarily via telephone and email.
You will work closely with a dedicated Principal Social Worker who provides guidance and case discussion.
Ideal candidates will have a comprehensive understanding of the needs of children, young people, and families; proven ability to build effective working relationships; strong interpersonal and communication skills; and working knowledge of Microsoft Office or case management systems.
Resilience, motivation, and a genuine passion for making a difference are essential.
Experience identifying risk and knowing when to elevate is also required.
What's on offer
- Excellent, competitive pay rates - paid weekly
- Supportive management team with approachable, experienced leaders
- A desirable location with great transport links
- A stable, well-resourced, and encouraging working environment
- #J-18808-Ljbffr
*Contact Officer – Family Gateway Team – #OR111809 in Cardiff employer: Semester.co.uk
Durham County Council is an exceptional employer, offering a supportive management team and a stable, well-resourced working environment in the desirable location of Seaham, County Durham. With competitive pay rates and opportunities for hybrid working, employees can thrive both professionally and personally while contributing to meaningful service development and transformation in children's care.
StudySmarter Expert Advice🤫
We think this is how you could land *Contact Officer – Family Gateway Team – #OR111809 in Cardiff
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like Semester.co.uk, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Semester.co.uk. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through Semester.co.uk's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace *Contact Officer – Family Gateway Team – #OR111809 in Cardiff
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Semester.co.uk. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Semester.co.uk.
How to prepare for a job interview at Semester.co.uk
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Semester.co.uk.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a *Contact Officer – Family Gateway Team – #OR111809 at Semester.co.uk.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Semester.co.uk that you're ready to hit the ground running in the *Contact Officer – Family Gateway Team – #OR111809 role.
