At a Glance
- Tasks: Support residents in financial hardship by managing applications and providing essential assistance.
- Company: Bromley Council, dedicated to community support and resilience.
- Benefits: Competitive pay, weekly payments, and a supportive management team.
- Other info: Great transport links and a stable, encouraging work environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer service or casework, with strong attention to detail.
The predicted salary is between 23.47 - 23.47 £ per hour.
Bromley Council is seeking a Business Support Officer to join its Crisis & Resilience service, based at Churchill Court, Bromley (BR1 1AS). This is a temporary assignment paying £18.03–£23.47 per hour, starting 31 August 2026.
This role sits at the heart of Bromley’s financial hardship provision, assessing and administering funding applications from residents experiencing financial difficulty, instability or other challenges to their wellbeing. You will manage a personal caseload, making fair, evidence-based decisions in line with council policy whilst maintaining accurate, auditable records within required timescales.
Key responsibilities include:
- Responding to resident enquiries across telephone and email (including participation in a duty rota)
- Identifying and escalating safeguarding concerns or fraud risks
- Producing basic Excel reports to support performance monitoring
- Liaising with internal teams, voluntary sector partners and external agencies to ensure coordinated support for residents
The ideal candidate will have experience in a customer-facing or casework-based environment, particularly within local government, welfare assistance, housing, revenues or benefits services. You should be comfortable applying policy criteria to reach consistent decisions, handling sensitive information with discretion, and communicating empathetically with vulnerable or distressed individuals. Competent use of Microsoft Excel and strong attention to detail are essential. An NVQ Level 3, A-Levels or equivalent experience in casework, customer service or a related field is required. DBS clearance may be required.
What’s on offer:
- Excellent, competitive pay rates – paid weekly
- Supportive management team with approachable, experienced leaders
- A desirable location with great transport links
- A stable, well-resourced, and encouraging working environment
Business Support Officer – Crisis & Resilience – #OR111923 in Bromley employer: Semester.co.uk
Durham County Council is an exceptional employer, offering a supportive management team and a stable, well-resourced working environment in the desirable location of Seaham, County Durham. With competitive pay rates and opportunities for hybrid working, employees can thrive both professionally and personally while contributing to meaningful service development and transformation in children's care.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer – Crisis & Resilience – #OR111923 in Bromley
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Business Support Officer – Crisis & Resilience – #OR111923 in Bromley
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Semester.co.uk
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Semester.co.uk.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Semester.co.uk that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
