Strategic Mid-Market CSM | AI-Driven NRR Growth in London

Strategic Mid-Market CSM | AI-Driven NRR Growth in London

London Full-Time 50000 - 65000 £ / year (est.) No working from home possible
Semble

At a Glance

  • Tasks: Manage a dynamic portfolio and drive customer success with AI insights.
  • Company: Join Semble, a leader in transforming private healthcare with innovative SaaS solutions.
  • Benefits: Competitive salary, flexible working, and opportunities for professional growth.
  • Other info: Fast-paced environment with a focus on innovation and growth.
  • Why this job: Make a real impact in healthcare while collaborating with diverse teams.
  • Qualifications: Experience in customer success and a passion for technology.

The predicted salary is between 50000 - 65000 £ per year.

Semble is transforming private healthcare with a scalable Saa S clinical system.

We’re seeking a Mid-market Customer Success Manager in London to own a dynamic portfolio, drive adoption and renewal, and partner with Sales, Product, and Support to protect and grow ARR across 55+ accounts.

You’ll report to the Head of CS, collaborate across teams, and apply AI-driven insights to improve customer outcomes in a fast-growing, hybrid role.

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Strategic Mid-Market CSM | AI-Driven NRR Growth in London employer: Semble

At Semble, we pride ourselves on being an exceptional employer, offering a unique opportunity for a Senior Technical Support Engineer to shape the future of healthcare technology. Our hybrid work environment promotes flexibility and autonomy, allowing you to thrive while making a meaningful impact in a collaborative culture that embraces innovation and continuous improvement. With generous benefits including 36 days off, private health insurance, and a vibrant office space in Central London, we ensure our employees are supported both personally and professionally.

Semble

Contact Details:

Semble Recruitment Team

We think you need these skills to ace Strategic Mid-Market CSM | AI-Driven NRR Growth in London

Customer Success Management
Account Management
SaaS Knowledge
AI-Driven Insights
Collaboration Skills
Renewal Strategies
Adoption Strategies