At a Glance
- Tasks: Drive impactful healthcare transformations by managing client migrations and onboarding.
- Company: Join Semble, the UK leader in private primary care software.
- Benefits: Enjoy 36 days off, private health insurance, and a flexible work environment.
- Other info: Fully remote role with opportunities for professional growth and development.
- Why this job: Make a real difference in healthcare while working with an inspiring team.
- Qualifications: 2+ years in customer-facing roles, ideally in SaaS or implementation support.
The predicted salary is between 35000 - 45000 £ per year.
Are you looking to make an impact and be part of shaping the future of healthcare?
At Semble, we're transforming private healthcare with our Saa S clinical system.
Already trusted by thousands of clinicians and used in the care of over 8 million patients, we’re the UK market leader in private primary care and the fastest-growing practice management software provider.
Backed by leading investors—including Mercia Ventures, Octopus Ventures, and Smedvig Ventures—we’re scaling rapidly, and we need an exceptional Implementations Associate to drive impact at the enterprise level.
At Semble, our team is proud to unite under strong cultural drivers
- Impact - We do work that matters.
- Collaboration – We are in it together.
- Human touch – We care deeply.
This role can be fully remote in the UK and EU (with occasional travel to our London office) within +/- 2 hours of the GMT time zone.
We are unfortunately not able to consider candidates located outside these locations and time zones at this stage.
Why join Semble?
- Be part of something big: be part of a mission-driven company transforming healthcare
- Work with exceptional people: join a smart, ambitious, and supportive team.
- Growth opportunities: join a company on an exciting growth journey, with ample opportunity for professional development.
- What you will be doing
Reporting to our Implementation Lead, you will be part of a growing team that spans both Implementation and Migrations - working across both workstreams to deliver seamless onboarding experiences for new customers and smooth transitions for those migrating their data to Semble.
You'll have a primary focus on migrations (circa 60% of your time), including owning key day-to-day coordination tasks and running French-language client engagements end-to-end.
The remaining time will be spent supporting implementations alongside our Implementation Managers.
Responsibilities
- Building templates and configuring system settings
- Maintaining accurate records and documentation
- Managing time effectively, planning workload efficiently, and proactively flagging any potential delays in scheduled work
- Managing the migrations inbox, triaging and responding to inbound queries in a timely and professional manner
- Coordinating and delivering data export requests.
- Attending and participating in client meetings, French and English speaking, capturing requirements and advising on the data migration process.
- Supporting the Delivery Manager with scheduling and keeping migration plans up to date in tools like Hub Spot and Jira
- Liaising with third parties (e. g. previous software vendors) to gather data and align on timelines
- What we are looking for
- 2+ years of experience in a customer-facing operations role, ideally within Saa S or implementation support
- Basic understanding of different data formats (e. g. CSV) and familiarity with database structures.
- A process driven mindset that thrives on structure and creating scalable, repeatable workflows
- Highly organised with the ability to manage multiple tasks and projects efficiently and concurrently
- Customer oriented, always striving for the best outcome for the customer and empathising with their needs
- A detail-oriented person who ensures accuracy in all documentation and tasks
- Strong documentation and workflow creation skills, with an ability to standardise processes for scalability
- A problem solver who proactively identifies process pain points and finds innovative solutions
- Ability to collaborate across teams, acting as a bridge between them (CSMs, Implementation and Product)
- Comfortable working autonomously in a fast-paced, rapidly changing environment
- A curious and process-focused mindset, always looking for ways to improve efficiency
- You can demonstrate your proactive approach to self-development
Bonus points for
- Experience in Health tech or working with UK private healthcare providers
- Previous experience implementing complex software
- What you’ll get in return
- The great feeling coming with knowing you do something that matters: shaping the future of healthcare!
- Autonomy and ownership – This is the opportunity to build a best-in-class new function from scratch
- 36 days off: 25 holidays +bank holidays +3 extra days (birthday and ‘feel good’ days) - that we will expect you to take so you can recharge and rest.
- Private Health Insurance – covering physical and mental health, as well as dental and optical!
- Hybrid & flexible work environment – work from anywhere in the UK, with also some flexibility to work across Europe. You decide how much or how little you go to the office.
- Get the tech you need -You will get the latest Mac Book (unless you prefer Windows) and take your pick across a wide range of equipment to set up your home office ergonomically.
- Work alongside an inspiring team – our two founders have started Semble after a successful startup exit, and your future colleagues are all knowledgeable and innovators in their field.
We welcome applications from people of all backgrounds and all walks of life, including any typically underrepresented groups in the technology industry.
We also encourage applications from disabled and neurodiverse candidates, so if there are any adjustments we can make to support you throughout the recruitment process, please do let us know.
If you’re ready to take the next step in your career and make a real difference in healthcare, we want to hear from you.
Implementation Associate employer: Semble
At Semble, we pride ourselves on being an exceptional employer, offering a unique opportunity for a Senior Technical Support Engineer to shape the future of healthcare technology. Our hybrid work environment promotes flexibility and autonomy, allowing you to thrive while making a meaningful impact in a collaborative culture that embraces innovation and continuous improvement. With generous benefits including 36 days off, private health insurance, and a vibrant office space in Central London, we ensure our employees are supported both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Associate
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Semble.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Semble.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Semble, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Implementation Associate
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Semble.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Semble.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Semble. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Semble. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Semble
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Semble’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
