At a Glance
- Tasks: Provide exceptional customer support and solve software challenges for healthcare professionals.
- Company: Join Semble, a passionate team transforming healthcare with innovative software.
- Benefits: Competitive salary, 36 days off, private health insurance, and company equity.
- Other info: Dynamic office in Central London with a vibrant culture and inspiring colleagues.
- Why this job: Make a real impact in healthcare while working in a flexible, supportive environment.
- Qualifications: Fluent in French and English, with experience in client-facing support roles.
The predicted salary is between 30000 - 32000 € per year.
Are you looking to impact and be part of something special, such as shaping the future of healthcare? Do you have a real talent for providing great customer support, solving complex customer software challenges and all that with the patience of a saint? If so, read on. At Semble, we are on a mission to enable health professionals to amplify their impact. We improve the way healthcare is delivered to millions of people by providing doctors and their teams with powerful, innovative, intuitive, and secure software.
The role Semble is looking for a Customer Support Associate (Bilingual French and English) who will manage the crucially important role of providing clients with an exceptional support experience. The main goal of the role is to provide outstanding care and facilitation as clinics start using their new system and supporting them throughout their journey with us.
What you will be doing:
- Assist in organising & implementing the initial setup of client accounts ready for go-live
- Provide efficient and comprehensive solutions to customer problems, anticipating challenges
- Guide customers through issues and questions, mostly via email & scheduled calls
- Conduct customer product training sessions
- Produce content and other resources to facilitate customers' self-serving
- Collaborate with other teams to improve and enhance our customers’ experience
- Keep records of customer interactions, transactions, comments and complaints in our CRM
- Identify potential challenges and trends amongst our customer base or risks of churn
- Monitor the inbox and be sensitive to possible urgent situations
- Quickly and efficiently respond to client emails
- Support the Customer Support Managers where/if required
- Be involved in projects directly related to the CS department goals
What we are looking for:
- 1+ years’ experience in a client-facing support role
- 1+ years’ experience working at a SaaS company
- You speak both English and French fluently
- You are quick, resilient and agile, able to not only adapt but embrace new processes and changes
- You can truly hit the ground running, quickly navigate through systems and use a computer with ease
- You are passionate, enthusiastic and creative with a strong sense of ethics and integrity
- You have a clear “customer first” focus
- You can demonstrate your ability to quickly and easily understand technical products
- You can balance multiple priorities which require organisation, detail, prioritisation, and delivering outcomes
- Experience working in the healthcare industry and/or using Semble is a plus (nice-to-have, not mandatory).
What you’ll get in return:
- The great feeling coming with knowing you do something that matters: shaping the future of healthcare!
- £30-32k package (based on your experience and the value you can bring)
- Autonomy and ownership – we’ll set the vision and share the context, then we trust you to run with things
- 36 days off: 25 holidays + bank holidays + 3 extra days (birthday and ‘feel good’ days)
- Company Equity - We appreciate and recognise all of our employees’ contributions, so everyone is eligible for Semble share options!
- Private Health Insurance – covering physical and mental health, as well as dental and optical!
- Hybrid & flexible work environment – work from anywhere in the UK, with also some flexibility to work across Europe.
- Get the tech you need - You will get the latest MacBook (unless you prefer Windows) and take your pick across a wide range of equipment to set up your home office ergonomically.
- Work alongside an inspiring team – our two founders have started Semble after a successful startup exit, and your future colleagues are all knowledgeable and innovators in their field.
- Fantastic office space in Central London, right outside Monument - with a roof terrace, weekly animations, loads of natural light, and cute doggies!
- The usual free bits coming with nice offices (barista coffee, tea, fruits, happy hours and activities...).
We welcome applications from people of all backgrounds and all walks of life, including any typically underrepresented groups in the technology industry. We also encourage applications from disabled and neurodiverse candidates, so if there are any adjustments we can make to support you throughout the recruitment process, please do let us know.
Customer Support Associate (Bilingual French & English) employer: Semble
At Semble, we pride ourselves on being an exceptional employer dedicated to shaping the future of healthcare through innovative technology. Our vibrant work culture fosters collaboration and impact, offering generous benefits such as a competitive salary, extensive holiday allowance, private health insurance, and equity options for all employees. With a flexible hybrid work environment and a supportive team of industry innovators, you'll find ample opportunities for personal and professional growth while making a meaningful difference in the lives of healthcare professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Associate (Bilingual French & English)
✨Tip Number 1
Get to know Semble inside-out! Familiarise yourself with our software and the healthcare industry. This way, when you chat with potential employers, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your bilingual skills! Since this role requires fluency in both French and English, brush up on your language skills. Try role-playing customer scenarios with a friend to build confidence in handling queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission to improve healthcare.
We think you need these skills to ace Customer Support Associate (Bilingual French & English)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer support and healthcare shine through. We want to see that you’re genuinely excited about the role and how you can contribute to shaping the future of healthcare with us.
Tailor Your Experience:Make sure to highlight your relevant experience in client-facing roles and any SaaS background. We love seeing how your skills align with what we do at Semble, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Semble
✨Know Your Stuff
Before the interview, dive deep into Semble's products and services. Familiarise yourself with their cloud-based clinical system and how it benefits healthcare professionals. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Bilingual Skills
Since the role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages, and don’t hesitate to switch between them if asked. This will show your versatility and readiness for the role.
✨Emphasise Customer-Centric Experience
Highlight your previous experience in customer support roles, especially in a SaaS environment. Share specific examples of how you've solved complex customer issues or improved their experience. This will align perfectly with Semble's focus on providing exceptional support.
✨Be Ready for Scenario Questions
Prepare for situational questions that assess your problem-solving abilities. Think of scenarios where you had to handle difficult customers or technical challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
