At a Glance
- Tasks: Test and support innovative software while collaborating with a friendly team.
- Company: Join Semantics 21, a leading UK tech company in digital forensics.
- Benefits: Competitive salary, 28 days holiday, pension, and ongoing training.
- Other info: Friendly team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on software quality and customer experience.
- Qualifications: Attention to detail, problem-solving skills, and a passion for tech.
The predicted salary is between 25500 - 28000 £ per year.
Requirements
- Strong attention to detail and a methodical approach.
- Good technical confidence with computers and desktop software.
- An interest in testing, troubleshooting and understanding how applications behave.
- Good problem-solving and analytical skills.
- Strong written and verbal communication skills in English.
- A professional and helpful approach when dealing with customers.
- The ability to follow detailed instructions while also thinking independently.
- Good organisation and accurate record keeping.
- Reliability, discretion and sound judgement.
- The confidence to suggest ideas and better ways of doing things.
- A friendly, positive personality and a genuine desire to be part of a small team.
- Eligibility to live and work in the UK.
- A full driving licence, access to your own vehicle, and willingness to travel when required.
- Ability to meet security and suitability requirements, including satisfactory background and DBS checks.
- Experience in software testing, UAT, technical support, digital forensics or other specialist software would be useful, but is not essential.
- A relevant technical or digital-forensics qualification would be advantageous, but practical ability, attitude and willingness to learn are more important.
Responsibilities
- Carry out structured UAT across our desktop applications.
- Test new features, updates and release candidates using provided test plans and guidance.
- Carry out exploratory testing to identify unexpected behaviour and usability issues.
- Reproduce reported bugs, clearly document them and verify fixes.
- Test complete user workflows, including installation, licensing and update processes.
- Maintain accurate testing records and help improve our testing processes.
- Work closely with developers to explain user-facing problems and provide practical feedback.
- Provide high-quality technical support to external customers.
- Investigate customer issues and gather the information needed before escalation.
- Help identify whether problems relate to software, configuration or product understanding.
- Contribute to support documentation, release information and test scenarios.
- Support wider company activities such as demonstrations, training, webinars and events where appropriate.
Technologies
- Exposed
- Support
- Security
More
We are Semantics 21, a leading UK technology company specialising in digital-forensics and investigative software used globally by law-enforcement, government and investigative organisations.
We are continuing to grow our Stafford-based team and are looking for an Application Tester & Technical Support team member to help test, validate and support our specialist desktop software.
This is a full-time, office-based role at our Stafford office (ST18 0WL), working Monday to Friday, 10:00 to 18:00.
We offer a salary of £25,500 to £28,000 depending on experience, 28 days paid holiday including public and bank holidays, a company pension, step-by-step UAT and product training, ongoing development opportunities, direct involvement with our development and product teams, genuine input into product quality and customer experience, and free onsite parking.
We are a small, friendly and sociable team where everyones contribution matters, and we value people who bring ideas, personality and a willingness to grow with us.
The role uses controlled test, demonstration and workflow data, and you will not be exposed to anything illegal or disturbing.
- last updated 33 week of 2026
- #J-18808-Ljbffr
Application Tester & Technical Support in Stafford employer: Semantics 21 Ltd
At Semantics 21, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment in our Stafford office. With a focus on employee growth, we provide comprehensive training and development opportunities, alongside competitive benefits such as 28 days of paid holiday and a company pension. Join our friendly team where your contributions are valued, and you can make a real impact in the field of digital forensics.
StudySmarter Expert Advice🤫
We think this is how you could land Application Tester & Technical Support in Stafford
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Semantics 21 Ltd or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Semantics 21 Ltd.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Semantics 21 Ltd.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Semantics 21 Ltd that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Application Tester & Technical Support in Stafford
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Semantics 21 Ltd.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Semantics 21 Ltd and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Semantics 21 Ltd
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Semantics 21 Ltd uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
