At a Glance
- Tasks: Test and support innovative software, ensuring top-notch user experience.
- Company: Join Semantics 21, a leading tech company in digital forensics.
- Benefits: Competitive salary, 28 days holiday, pension, and ongoing training.
- Other info: Full-time role with great career growth and a supportive environment.
- Why this job: Be part of a friendly team making a real impact in tech.
- Qualifications: Attention to detail, problem-solving skills, and a passion for tech.
The predicted salary is between 25500 - 28000 £ per year.
Requirements
- Strong attention to detail and a methodical approach.
- Good technical confidence with computers and desktop software.
- An interest in testing, troubleshooting and understanding how applications behave.
- Good problem-solving and analytical skills.
- Strong written and verbal communication skills in English.
- A professional and helpful approach when dealing with customers.
- The ability to follow detailed instructions while also thinking independently.
- Good organisation and accurate record keeping.
- Reliability, discretion and sound judgement.
- The confidence to suggest ideas and better ways of doing things.
- A friendly, positive personality and a genuine desire to be part of a small team.
- Eligibility to live and work in the UK.
- A full driving licence, access to your own vehicle, and willingness to travel when required.
- Ability to meet security and suitability requirements, including satisfactory background and DBS checks.
- Experience in software testing, UAT, technical support, digital forensics or other specialist software would be useful, but is not essential.
- A relevant technical or digital-forensics qualification would be advantageous, but practical ability, attitude and willingness to learn are more important.
Responsibilities
- Carry out structured UAT across our desktop applications.
- Test new features, updates and release candidates using provided test plans and guidance.
- Carry out exploratory testing to identify unexpected behaviour and usability issues.
- Reproduce reported bugs, clearly document them and verify fixes.
- Test complete user workflows, including installation, licensing and update processes.
- Maintain accurate testing records and help improve our testing processes.
- Work closely with developers to explain user-facing problems and provide practical feedback.
- Provide high-quality technical support to external customers.
- Investigate customer issues and gather the information needed before escalation.
- Help identify whether problems relate to software, configuration or product understanding.
- Contribute to support documentation, release information and test scenarios.
- Support wider company activities such as demonstrations, training, webinars and events where appropriate.
Technologies
- Exposed
- Support
- Security
More
We are Semantics 21, a leading UK technology company specialising in digital-forensics and investigative software used globally by law-enforcement, government and investigative organisations.
We are continuing to grow our Stafford-based team and are looking for an Application Tester & Technical Support team member to help test, validate and support our specialist desktop software.
This is a full-time, office-based role at our Stafford office (ST18 0WL), working Monday to Friday, 10:00 to 18:00.
We offer a salary of £25,500 to £28,000 depending on experience, 28 days paid holiday including public and bank holidays, a company pension, step-by-step UAT and product training, ongoing development opportunities, direct involvement with our development and product teams, genuine input into product quality and customer experience, and free onsite parking.
We are a small, friendly and sociable team where everyones contribution matters, and we value people who bring ideas, personality and a willingness to grow with us.
The role uses controlled test, demonstration and workflow data, and you will not be exposed to anything illegal or disturbing.
- last updated 33 week of 2026
- #J-18808-Ljbffr
Application Tester & Technical Support in Stafford employer: Semantics 21 Ltd
At Semantics 21, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment in our Stafford office. With a focus on employee growth, we provide comprehensive training and development opportunities, alongside competitive benefits such as 28 days of paid holiday and a company pension. Join our friendly team where your contributions are valued, and you can make a real impact in the field of digital forensics.
