At a Glance
- Tasks: Coordinate repairs and maintenance, ensuring timely and efficient service for customers.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to affordable housing.
- Benefits: Enjoy competitive salary, generous holidays, flexible working, and ongoing training.
- Other info: Be part of a supportive team with great career growth opportunities.
- Why this job: Make a real difference in people's lives by ensuring they have safe homes.
- Qualifications: GCSEs in English and Maths, diary management experience, and customer service skills.
The predicted salary is between 28800 - 43200 £ per year.
Overview
As a Planner at Selwood Housing, you\'ll play a key role in coordinating our repairs and maintenance service, making sure we deliver an efficient, responsive service for our customers. This role sits at the heart of our repairs and maintenance service, making sure our customers receive a timely, reliable experience. As a Planner, you\'ll be responsible for scheduling and managing the daily workload of our operatives, ensuring resources are used effectively and jobs are completed on time.
Responsibilities
- Manage operative diaries and schedule repairs using DRS and other systems.
- Prioritise appointments based on urgency, location, and operative availability.
- Liaise with internal teams and customers to ensure smooth service delivery.
- Monitor inboxes and queues to respond quickly to emergencies and follow-up needs.
- Support compliance and supervisor\'s processes and help maintain legal and safety standards.
What we\\\'re looking for
- A standard of education equal to GCSE\'s including grade 4/C or above in English and Maths or equivalent experience.
- Experience of diary management.
- Knowledge of appointment scheduling software.
- Previous experience in a customer focused environment and excellent phone manner.
- Experience of Microsoft Office, specifically Outlook, Word and Excel.
- Self-motivation and commitment to Selwood\\\'s values.
About Selwood Housing
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we\\\'re growing. With a bold ambition to build 1,700 new affordable homes by 2034, we\\\'re investing in the future of local people and places.
Benefits
- Competitive salary
- Generous holiday entitlement
- Life assurance
- Flexible working opportunities
- Competitive pension
- Cycle to work scheme
- Ongoing training and development
- A supportive team environment where your contribution really matters
Planner (Full Time, permanent) employer: SELWOOD LTD
At Selwood Housing, we pride ourselves on being an excellent employer dedicated to creating a supportive and inclusive work environment. As a Planner, you will benefit from competitive salaries, generous holiday entitlements, and ongoing training opportunities, all while contributing to our mission of providing safe and affordable homes in the Southwest. Join us in a role that not only offers personal growth but also allows you to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Planner (Full Time, permanent)
✨Tip Number 1
Get to know the company! Research Selwood Housing and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be liaising with customers and internal teams, make sure you can articulate your thoughts clearly. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn or other platforms. Ask them about their experiences at Selwood Housing and any tips they might have for your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining Selwood Housing and ready to contribute to their mission.
We think you need these skills to ace Planner (Full Time, permanent)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Planner role. Highlight your diary management and scheduling experience, as well as any customer service roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Selwood Housing. Keep it concise but engaging – we love a good story!
Show Off Your Tech Skills:Since you'll be using appointment scheduling software and Microsoft Office, mention any relevant experience you have with these tools. If you've used DRS or similar systems before, let us know – it could give you an edge!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at SELWOOD LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Planner role at Selwood Housing. Familiarise yourself with their repairs and maintenance service, and think about how your skills in diary management and scheduling can contribute to their mission of delivering a reliable service.
✨Showcase Your Customer Focus
Since this role is customer-centric, be prepared to share examples from your past experiences where you successfully managed customer expectations or resolved issues. Highlight your excellent phone manner and how it has helped you in previous roles.
✨Demonstrate Your Tech Savvy
Selwood Housing uses appointment scheduling software and Microsoft Office tools. Brush up on your knowledge of these systems and be ready to discuss how you've used similar tools in the past to manage workloads and improve efficiency.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face in scheduling, and how they measure success in the Planner role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
