Hire Manager

Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service.

This is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 year’s success within our industry. We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them.

About The Role

We have an exciting new opportunity for a Hire Manager to join our team, to support our Liverpool Branch, based in Speke.

You will be working with the Branch Manager, to coordinate the Branch Hire operation working with the Branch teams to ensure the smooth completion of customer hire requests and leading the Hire team to achieve profit and team targets.

As Hire Manager, you’ll get to:

• Oversee all aspects of safety and security of the branch assets, including people, vehicles, property, pumps and associated equipment ensuring all regulations are complied with and any incidents are dealt with in a timely manner.
• Be responsible for ensuring pricing parameters are adhered to and policies are followed for the business and our customers.
• Set up new customer accounts following Credit Control procedures and managing any accounts on stop.
• Manage efficient use of transport with the hub ensuing customers timelines for delivery are managed and communication is clear.
• Manage transport costs, damages and losses are managed and recovered and keeping reports updated.
• Use strong communication skills to enable you to work with local and general business-related matters and activities including toolbox talks.
• Effectively utilise and control of hours worked, including compliance with drivers’ hours regulations and tachograph requirements.
• Liaise with Branch Manager regarding all financial aspects of the branch including month end routines, management of debtor queries, understanding of financial reports.
• Be confident with managing customer interface including managing specific key accounts, ensuring maximum opportunity is taken when liaising with customers.

Qualifications & Experience

• Previous experience of working in a supervisory role, within a pump rental business (or similar environment).
• Demonstrable experience of running a busy hire desk within a fast-paced environment.
• Experience of working in logistics, construction or water utilities would be beneficial.
• Experience of working with different types of software packages and rental systems.
• Intermediate Microsoft Office skills (Word, Excel, Outlook, PowerPoint and Teams video calls).
• Self-motivated, with the ability to work independently and without direct supervision.
• Strong planning and organising skills, with the ability to re-prioritise customer hires and jobs at short notice.
• Able to multi-task, to respond to multiple queries from internal and external stakeholders, with the ability to resolve all issues and ensure a prompt resolution for internal teams and customers.
• Able to always communicate in a professional and positive manner, with the ability to engage with Hire and Branch teams when under pressure.
• Strong negotiation / influencing skills, and confident in using own knowledge of company products to encourage unplanned sales from customers.
• An in-depth knowledge of all types of pumps and solutions would be advantageous (but is not essential).
• A current Full UK driving license with less than 6 points will be essential for this role

What we can offer you

We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life.

Competitive salary

Eligible for company bonus scheme (annual and quarterly payments)

Medicash Scheme – medical expenses scheme (access to 24hour online GP services, discounted gym memberships)

Pension scheme with contribution based on total earnings not just salary

25 days holiday + 8 Bank Holidays

Increasing annual leave entitlement with long service

3x your annual salary life insurance (DIS)

Support for development and training

Employee assistance programme (EAP) & access to Mental Health first aiders

Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)

Employee referral scheme

This role is not open to Agencies – Please no calls or emails – Thank you.

EDI Statement

Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.

We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

As part of your recruitment journey, we are happy to support requests for reasonable adjustments #J-18808-Ljbffr