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- Tasks: Coordinate repairs and maintenance to keep homes safe and comfortable.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to affordable housing.
- Benefits: Enjoy flexible working, ongoing training, and a supportive team environment.
- Why this job: Make a real difference in your community by ensuring reliable home services.
- Qualifications: GCSEs in English and Maths, diary management experience, and customer service skills.
- Other info: Be part of a diverse team committed to inclusivity and personal growth.
The predicted salary is between 30000 - 40000 £ per year.
Great services don’t just happen – they’re carefully planned. As a Planner at Selwood Housing, you’ll be at the heart of our repairs and maintenance services, helping us deliver fast, reliable support that keeps our customers’ homes safe and comfortable.
About the Role
This is a Fixed term role where every repair you schedule has a real impact - helping our customers stay safe, warm and secure in their homes. In this fast‑paced role, you’ll take charge of coordinating the day‑to‑day workload of our operatives, making sure appointments run smoothly, resources are used smartly, and our customers receive a service they can rely on. You’ll be right at the centre of the action, working closely with colleagues across the organisation to keep communication flowing and ensure our customers always know what’s happening and what to expect.
What you’ll do:
- Manage operative diaries and schedule repairs using DRS and other systems.
- Prioritise appointments based on urgency, location, and operative availability.
- Liaise with internal teams and customers to ensure smooth service delivery.
- Monitor inboxes and queues to respond quickly to emergencies and follow‑up needs.
- Support compliance and supervisor’s processes and help maintain legal and safety standards.
What we’re looking for:
We’re looking for someone who shares our values:
- Customer driven – You’ll put our customers at the centre of every decision, making sure repairs are delivered quickly, efficiently and with care.
- Accountability – You’ll take ownership of schedules and outcomes, making sure repairs are completed on time and to a high standard.
- Develop and learn – You’ll be open to new ways of working, using feedback and learning to keep improving the service we deliver.
- Champion communication – You’ll keep communication clear and consistent, making sure colleagues and customers always know what’s happening.
You’ll bring:
- A standard of education equal to GCSE’s including grade 4/C or above in English and Maths or equivalent experience.
- Experience of diary management.
- Knowledge of appointment scheduling software.
- Previous experience in a customer focused environment and excellent phone manner.
- Experience of Microsoft office, specifically outlook, word and excel.
- Self‑motivation and commitment to Selwood’s values.
Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest – and we’re growing. With a bold ambition to build 1,700 new affordable homes by 2034, we’re investing in the future of local people and places.
Some of our benefits include:
- Flexible working opportunities
- Cycle to work scheme
- Ongoing training and development
- A supportive team environment where your contribution really matters
Ready to be at the heart of a service that keeps homes safe and communities thriving? Apply now to join Selwood Housing!
Our commitment to Diversity and Inclusion
At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us. We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.
Please apply early, as we may close the advert once sufficient applications are received.
Planner (Fixed term, 24 hours per week) in Trowbridge employer: Selwood Housing
Contact Detail:
Selwood Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner (Fixed term, 24 hours per week) in Trowbridge
✨Tip Number 1
Get to know the company! Research Selwood Housing and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since the role involves liaising with customers and internal teams, being clear and confident in your communication can set you apart. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Showcase your organisational skills. As a Planner, you'll need to manage diaries and schedules effectively. Prepare examples from your past experiences where you've successfully coordinated tasks or managed time efficiently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join Selwood Housing right from the start.
We think you need these skills to ace Planner (Fixed term, 24 hours per week) in Trowbridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Planner role. We want to see how you can contribute to keeping our customers safe and comfortable!
Show Off Your Communication Skills: Since communication is key in this role, let us know about your experience in liaising with teams and customers. Share examples that demonstrate your ability to keep everyone informed and engaged.
Highlight Your Organisational Skills: As a Planner, you'll be managing diaries and scheduling repairs. Be sure to showcase any relevant experience you have in diary management or using appointment scheduling software. We love a well-organised candidate!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team at Selwood Housing!
How to prepare for a job interview at Selwood Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Planner role at Selwood Housing. Familiarise yourself with the key responsibilities like managing operative diaries and scheduling repairs. This will help you demonstrate how your skills align with their needs.
✨Showcase Your Customer Focus
Since the role is all about putting customers first, prepare examples of how you've successfully managed customer interactions in the past. Highlight your ability to communicate clearly and ensure that customers feel informed and valued.
✨Demonstrate Your Organisational Skills
Be ready to discuss your experience with diary management and appointment scheduling software. Bring specific examples of how you've prioritised tasks effectively in a fast-paced environment, as this will show you can handle the demands of the role.
✨Emphasise Your Commitment to Learning
Selwood Housing values continuous improvement, so be prepared to talk about how you've embraced feedback and adapted your work processes. Share instances where you've learned new skills or improved service delivery, showing that you're open to development.