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- Tasks: Support and maintain IT systems, ensuring colleagues have the tools they need to succeed.
- Company: Join Selwood Housing, a not-for-profit organisation managing over 7,000 homes.
- Benefits: Enjoy flexible working, ongoing training, and a supportive team environment.
- Why this job: Make a real impact while growing your technical skills in a hands-on role.
- Qualifications: Strong understanding of Windows, MS Office 365, and basic networking concepts.
- Other info: Be part of a diverse team committed to building affordable homes.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join to apply for the Junior Infrastructure & Operations Engineer role at Selwood Housing.
Location: Trowbridge, England, United Kingdom
This role is part of Selwood Housing, a not-for-profit housing organisation that manages over 7,000 homes.
About the Role
You’ll be part of the team that keeps our organisation running smoothly. From deploying laptops and mobile devices to monitoring and troubleshooting systems, you’ll ensure colleagues have the tools they need to succeed. This is a hands‑on role where you’ll grow your technical skills and make a real impact.
What you’ll do:
- Provide an efficient, effective, and friendly support service to the business, upholding the highest standards of customer service and professionalism.
- Work with the I&O Manager and other IT team members to deliver ongoing support to users and manage services to help maintain all operational IT systems.
- Maintain and adhere to appropriate procedures, records, and other documentation.
- Contribute ideas and suggestions to assist with continuous improvement of the processes, procedures, techniques, and standards used in the department.
- Support, encourage, enthuse, and coach stakeholders and other team members in adoption and use of existing and new systems, emphasizing best practices.
What we’re looking for:
- Customer‑driven: you put customers at the heart of your work, ensuring technology works for internal teams and external suppliers.
- Accountability: you take pride in getting the details right, owning your work, and delivering reliable IT solutions.
- Develop & Learn: you’re eager to build your skills in IT, from cloud technologies to cyber‑security, and embrace every opportunity to grow.
- Champion Communication: you’re confident working with people across the organisation, sharing technical information clearly and effectively.
You’ll bring:
- Strong understanding of Windows 8–11, desktop PCs, laptops, mobile devices, and MS Office 365.
- Familiarity with Microsoft 365 and basic networking concepts (TCP/IP, VPN, firewalls).
- Excellent problem‑solving skills and a proactive approach.
- Strong communication and teamwork abilities.
- Ability to adapt to changing priorities and work under pressure.
Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. We own and manage over 7,000 homes across the Southwest and are growing, with a bold ambition to build 1,700 new affordable homes by 2034.
Benefits include:
- Flexible working opportunities
- Cycle to work scheme
- Ongoing training and development
- A supportive team environment where your contribution really matters
Ready to take the next step in your IT career? Apply now and help us deliver outstanding technology solutions to our organisation. The company values diversity and inclusivity. We are a Disability Confident employer and will do our best to provide any adjustments, access, and equipment you may need throughout the interview process and during your employment.
Junior Infrastructure & operations engineer in Trowbridge employer: Selwood Housing
Contact Detail:
Selwood Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Infrastructure & operations engineer in Trowbridge
✨Tip Number 1
Network like a pro! Reach out to current employees at Selwood Housing on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows, Microsoft 365, and basic networking concepts. We want you to shine!
✨Tip Number 3
Show off your customer service skills during the interview. Be ready to share examples of how you've helped others in previous roles. Remember, it's all about putting customers at the heart of what you do!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Selwood Housing.
We think you need these skills to ace Junior Infrastructure & operations engineer in Trowbridge
Some tips for your application 🫡
Show Your Customer-Driven Mindset: Make sure to highlight your customer service skills in your application. We want to see how you put customers at the heart of your work, so share examples of how you've helped others with tech issues.
Be Specific About Your Skills: When listing your technical skills, be specific! Mention your experience with Windows 8–11, MS Office 365, and any networking knowledge you have. We love seeing candidates who can clearly demonstrate their expertise.
Emphasise Your Willingness to Learn: We’re all about growth here at Selwood Housing. In your application, let us know how eager you are to develop your IT skills and embrace new technologies. Show us that you’re ready to take on challenges!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep your application professional. Use clear language and structure your application well. And don’t forget to apply through our website for the best chance!
How to prepare for a job interview at Selwood Housing
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 8–11, desktop PCs, laptops, and MS Office 365. Be ready to discuss how you've used these technologies in the past and how they can help support the team at Selwood Housing.
✨Show Your Customer Focus
Since this role is all about providing excellent support, think of examples where you've gone above and beyond for a customer or colleague. Highlight your commitment to ensuring technology works seamlessly for everyone involved.
✨Be Ready to Problem-Solve
Prepare for potential scenario-based questions where you might need to troubleshoot a common IT issue. Think through your problem-solving process and be ready to explain it clearly, showcasing your proactive approach.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be working with various stakeholders, being able to communicate effectively is key. Consider how you can demonstrate your communication skills during the interview.
