At a Glance
- Tasks: Provide top-notch customer support via phone, email, and in-person.
- Company: Selwood Housing, a community-focused organisation in Trowbridge.
- Benefits: Competitive salary, generous holiday entitlement, and flexible hours.
- Other info: Flexible working opportunities to fit your lifestyle.
- Why this job: Join a supportive team and make a difference in customer service.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
Selwood Housing, located in Trowbridge, is seeking a part-time Customer Support Adviser to enhance customer service quality. This role requires handling enquiries via phone, email, and in-person while ensuring efficient service and first-contact resolution.
Candidates should have prior experience in customer service, excellent communication skills, and proficiency in Microsoft Office and CRM systems.
Benefits include competitive salary, generous holiday entitlement, and flexible working opportunities.
Customer Support Champion - Part-Time, Flexible Hours in Trowbridge employer: Selwood Housing
Selwood Housing is an exceptional employer that prioritises employee well-being and work-life balance, offering flexible hours for the part-time Customer Support Champion role in Trowbridge. With a strong commitment to professional development, generous holiday entitlement, and a supportive work culture, Selwood Housing fosters an environment where employees can thrive while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Champion - Part-Time, Flexible Hours in Trowbridge
✨Tip Number 1
Make sure you know the company inside out! Research Selwood Housing and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being a Customer Support Champion.
✨Tip Number 2
Practice your communication skills! Since this role involves handling enquiries via phone, email, and in-person, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office and any CRM systems you’ve used before. Being able to demonstrate your proficiency can set you apart from other candidates and show that you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Champion - Part-Time, Flexible Hours in Trowbridge
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We want to see how you've handled enquiries and resolved issues, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit the bill.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your communication shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Selwood Housing!
How to prepare for a job interview at Selwood Housing
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled enquiries in the past, especially those tricky situations where you achieved first-contact resolution. This will show that you understand the importance of efficient service.
✨Show Off Your Communication Skills
Since this role involves handling enquiries via phone, email, and in-person, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've effectively communicated with customers in previous roles. This will demonstrate your ability to connect with people.
✨Familiarise Yourself with CRM Systems
Make sure you're comfortable discussing any CRM systems you've used in the past. If you have experience with specific software, be prepared to share how you utilised it to enhance customer interactions. This will highlight your technical proficiency and readiness for the role.
✨Emphasise Flexibility and Adaptability
Since the position offers flexible hours, be ready to discuss your availability and how you can adapt to different working conditions. Share examples of how you've successfully managed your time in previous jobs, which will show that you're a reliable candidate who can thrive in a dynamic environment.
