At a Glance
- Tasks: Deliver exceptional customer service and resolve enquiries across various channels.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to affordable housing.
- Benefits: Flexible working, ongoing training, and a supportive team environment.
- Other info: Diversity and inclusion are at our core; everyone is welcome to apply.
- Why this job: Make a real difference in customers' lives while growing your skills.
- Qualifications: Good literacy and numeracy skills, customer service experience, and CRM knowledge.
The predicted salary is between 12 - 15 € per hour.
We place customers at the heart of every interaction - listening closely and resolving with care. Are you passionate about delivering exceptional customer service and making a real difference in our customers' day-to-day lives? We’re looking for a Customer Support Adviser to join our team, where every conversation is an opportunity to provide reassurance, clarity, and solutions that truly matter. This is a part-time, permanent opportunity.
About the Role
As a Customer Support Adviser, you’ll be the first point of contact for enquiries across phone, email, written and face-to-face channels, ensuring each is handled professionally and resolved efficiently. You’ll manage service requests and repairs through our CRM system, support reception and administrative tasks, and aim for first-contact resolution wherever possible. Working collaboratively with colleagues, you’ll help maintain high service standards, keep customers informed, and deliver a consistently positive experience.
What you’ll do:
- Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
- Progress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.
- Provide reception service, working within set targets, policies and procedures.
- Develop a clear understanding of the invoice process and carry out basic payment processing.
- Support occasional out-of-hours or weekend cover in exceptional circumstances (e.g. severe weather), in line with business needs and agreed arrangements.
What we’re looking for:
- Customer Driven – You put customers at the heart of everything you do, ensuring every interaction is positive and every enquiry is resolved quickly and professionally.
- Accountability – You take ownership of your work, from handling calls and emails to updating CRM records accurately, delivering a reliable and efficient service.
- Develop & Learn – You’re eager to grow your knowledge of our processes and systems, embracing every opportunity to improve and contribute to team success.
- Champion Communication – You communicate clearly and confidently with customers and colleagues, making complex information simple and accessible while maintaining a friendly, professional tone.
You’ll bring:
- Good standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent qualification.
- Experience of Microsoft Office, specifically Outlook, Word and Excel.
- Previous experience in a customer-focused environment.
- Proven experience of a CRM management system.
- Demonstrable ability to plan and prioritise own workload.
Why join Selwood Housing?
- Flexible working opportunities
- Cycle to work scheme
- Ongoing training and development
- A supportive team environment where your contribution really matters
Our commitment to Diversity and Inclusion
At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us. We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.
Ready to make every interaction count? Apply today and join a team that values your skills and puts our customers first!
Customer support adviser (Part time, 23.5 hours per week) in Trowbridge employer: Selwood Housing
At Selwood Housing, we pride ourselves on being a supportive and inclusive employer, dedicated to providing exceptional customer service while fostering employee growth. With flexible working opportunities, ongoing training, and a commitment to diversity, we create an environment where every team member can thrive and make a meaningful impact in the community. Join us in our mission to provide safe and affordable homes, and be part of a team that truly values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer support adviser (Part time, 23.5 hours per week) in Trowbridge
✨Tip Number 1
Get to know the company inside out! Research Selwood Housing, their values, and what they stand for. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it’s crucial to convey information clearly and confidently. Role-play common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve resolved customer issues effectively. Be ready to share these stories during your interview to demonstrate your ability to handle enquiries professionally.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Selwood Housing.
We think you need these skills to ace Customer support adviser (Part time, 23.5 hours per week) in Trowbridge
Some tips for your application 🫡
Show Your Customer-Centric Side:When writing your application, make sure to highlight your passion for customer service. Share specific examples of how you've gone above and beyond to help customers in previous roles. We want to see that you truly care about making a difference!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. Remember, we value communication skills, so make sure your writing reflects that by being easy to read and understand.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific skills and experiences that align with what we're looking for in a Customer Support Adviser. It shows us you're genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it gives you a chance to explore more about our values and what we stand for!
How to prepare for a job interview at Selwood Housing
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what it means to put customers first and how to handle enquiries professionally. Be ready to share examples of how you've resolved customer issues in the past.
✨Familiarise Yourself with CRM Systems
Since you'll be using a CRM system, it's crucial to show that you understand how they work. If you have experience with any specific systems, mention them. If not, do a bit of research on common CRM functionalities to demonstrate your willingness to learn.
✨Practice Clear Communication
As a Customer Support Adviser, clear communication is key. Practice explaining complex information in simple terms. You might even want to role-play common customer scenarios with a friend to build your confidence.
✨Show Your Passion for Helping Others
During the interview, convey your enthusiasm for delivering exceptional customer service. Share stories that highlight your commitment to making a difference in customers' lives, and don’t forget to express your eagerness to grow and learn within the role.
