At a Glance
- Tasks: Deliver exceptional customer service and resolve enquiries across various channels.
- Company: Join Selwood Housing, a not-for-profit organisation making a difference in the community.
- Benefits: Enjoy flexible working, ongoing training, and a supportive team environment.
- Other info: Be part of a close-knit team committed to diversity and inclusion.
- Why this job: Make a real impact every day while helping people find safe, affordable homes.
- Qualifications: Customer service experience, good literacy and numeracy skills, and proficiency in Microsoft Office.
Bring your customer service experience - and take it to the next level. Step into a role where you don’t just respond - you resolve. Where you don’t just support - you make a difference. We’re looking for a Customer Support Adviser who thrives under pressure, enjoys thinking on their feet, and is driven to deliver outstanding service at every touchpoint.
About the role
As a Customer Support Adviser (Full time, FTC), you’ll be the first point of contact for customers, delivering a professional, efficient service across phone, email, and face-to-face channels - including providing front‑of‑house reception support when required. In this fast‑paced role, you’ll handle a wide range of enquiries, take ownership of issues, and work towards a first‑time resolution wherever possible. Alongside customer interaction, you’ll accurately record information, manage admin tasks, and collaborate with colleagues to achieve the best outcomes. This is a varied role where your ability to stay organised, think on your feet, and provide great service will make a real difference every day.
What we’re looking for:
- Customer Driven: You put customers at the heart of everything you do - understanding their needs, managing expectations, and working to deliver the best possible outcomes first time.
- Accountability: You take ownership of enquiries from start to finish, ensuring they are handled efficiently, accurately recorded, and resolved in line with targets and service standards. You’re keen to build your knowledge, stay up to date with processes and systems, and continuously look for ways to improve how you work and the service you provide.
- Champion Communication: You communicate clearly and confidently across channels, adapting your approach to different situations and ensuring customers feel listened to, supported, and informed.
You’ll bring:
- Good standard of literacy and numeracy (e.g. GCSE grade C/4 or equivalent).
- Experience using Microsoft Office, in particular Word and Excel.
- Experience of working in a customer service environment.
- Proven experience of a CRM management system.
- Ability to stay calm under pressure and prioritise a busy workload.
- A commitment to Equality and Diversity.
The successful candidate will be required to complete Right to Work checks.
Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not‑for‑profit housing organisation, we own and manage over 7,000 homes across the Southwest – and we’re growing. With a bold ambition to build 1,700 new affordable homes by 2034, we’re investing in the future of local people and places. You’ll be joining a close‑knit team where people support each other, share knowledge, and take pride in doing things properly.
Benefits:
- Flexible working opportunities
- Cycle to work scheme
- Ongoing training and development
- A supportive team environment where your contribution really matters.
Ready to apply?
If you’re ready to bring your customer service experience into a role where you can make a real impact every day, we’d love to hear from you!
Our Commitment to Diversity & Inclusion
At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us. We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.
Customer support adviser (Full time, up to 12 months) in Trowbridge employer: Selwood Housing
At Selwood Housing, we pride ourselves on being a not-for-profit housing organisation dedicated to providing safe and affordable homes across the Southwest. Our supportive team culture fosters collaboration and personal growth, ensuring that every employee's contribution is valued. With flexible working opportunities and ongoing training, you will have the chance to make a meaningful impact in your role as a Customer Support Adviser while helping us achieve our ambitious goal of building 1,700 new homes by 2034.
StudySmarter Expert Advice🤫
We think this is how you could land Customer support adviser (Full time, up to 12 months) in Trowbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Selwood Housing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Selwood Housing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer support adviser (Full time, up to 12 months) in Trowbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Selwood Housing:Your cover letter is your chance to shine! Tell us why you want to work at Selwood Housing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Selwood Housing!
How to prepare for a job interview at Selwood Housing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
