Selwood Housing seeks a Customer Complaints Specialist to ensure fair, objective handling of complaints and to drive service improvements across the organisation. You will coordinate from initial triage to resolution, support investigations, and ensure customers are kept informed throughout the process.
You will manage Housing Ombudsman cases, disrepair claims and subject access requests, using customer insight to identify trends and promote a positive complaints culture across teams.
#J-18808-Ljbffr
Customer Complaints & Service Improvement Specialist in Trowbridge employer: Selwood Housing
At Selwood Housing, we pride ourselves on being a supportive and inclusive employer dedicated to making a positive impact in our communities. As an Account Manager, you'll enjoy a competitive salary, generous holiday entitlement, and ongoing training opportunities within a close-knit team that values collaboration and personal growth. Join us in our mission to provide safe and affordable homes while benefiting from flexible working arrangements and a commitment to diversity and inclusion.
