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- Tasks: Support neighbourhoods, assist customers, and maintain safe homes.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to community development.
- Benefits: Generous holiday, life assurance, flexible working, and ongoing training.
- Why this job: Make a real difference in your community while building valuable skills.
- Qualifications: GCSE or equivalent, good communication skills, and self-motivation.
- Other info: Diverse workplace with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Neighbour assistant (Full time, up to 12 months)
Join to apply for the Neighbour assistant (Full time, up to 12 months) role at Selwood Housing.
About the role
You’ll provide day-to-day support across our neighbourhoods, helping to maintain safe and secure homes, assisting customers with queries, and supporting colleagues in delivering housing services. You’ll be the first point of contact for customers and will ensure our communities are vibrant, well-managed, and welcoming.
What you’ll do
- Deliver an excellent, responsive housing management service to the patch area, working with partner agencies and stakeholders to manage neighbourhoods effectively.
- Build relationships and act as an ambassador for Selwood Housing with partner agencies and residents, developing initiatives to improve residents’ quality of life.
- Handle general tenancy correspondence and inquiries, maintain accurate records, and liaise with colleagues and other departments as needed.
- Support the neighbourhood managers with higher risk cases where appropriate.
- Report safeguarding concerns to the appropriate local authority.
What we’re looking for / Requirements
- GCSE or O’Level standard or equivalent (minimum).
- Experience in housing or equivalent public-sector organisation.
- Good written and verbal communication skills.
- Ability to prioritise and manage changing workloads.
- Self-motivation and commitment to Selwood’s values.
- Full UK driving licence and access to a vehicle for business use (for this role).
Please note: Successful candidate may be required to undertake a basic Disclosure and Barring Service (DBS) check. Evidence of eligibility to work in the UK is assumed.
Why join Selwood Housing?
Selwood Housing is a not-for-profit housing organisation owning and managing homes across the Southwest. We aim to build affordable homes and invest in local communities. We offer benefits including generous holiday entitlement, life assurance, flexible working, cycle to work scheme, and ongoing training and development.
At Selwood, we strive to respect the diversity of our staff. We are a Disability Confident employer and will provide adjustments as needed during the interview process and employment.
The closing date of this advert is subject to change based on the volume of applications or the hiring timeline.
Job details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: General Business
- Industries: Housing and Community Development and Non-profit Organizations
Bath, England, United Kingdom
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Neighbour assistant (Full time, up to 12 months) employer: Selwood Housing
Contact Detail:
Selwood Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbour assistant (Full time, up to 12 months)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Selwood Housing. Understand their values and mission, and think about how you can contribute to their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housing management and customer service. Role-play with a friend or family member to build your confidence and refine your answers. We want you to shine!
✨Tip Number 3
Show off your people skills! As a Neighbour Assistant, you'll be interacting with residents and colleagues daily. Be ready to share examples of how you've built relationships in previous roles. This will demonstrate your ability to connect with others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Selwood Housing. Don’t forget to follow up after your interview to express your enthusiasm for the role!
We think you need these skills to ace Neighbour assistant (Full time, up to 12 months)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Neighbour Assistant role. We want to see how you can contribute to maintaining safe and secure homes in our communities.
Show Off Your Communication Skills: Since good written and verbal communication is key for this role, ensure your application reflects this. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Highlight Relevant Experience: If you've got experience in housing or a public-sector organisation, make it shine! We’re looking for candidates who can demonstrate their ability to manage changing workloads and support our neighbourhood managers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at Selwood Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Neighbour Assistant role. Familiarise yourself with Selwood Housing's mission and values, and think about how your experience aligns with their goals. This will help you demonstrate your genuine interest in the position.
✨Showcase Your Communication Skills
As a Neighbour Assistant, you'll be the first point of contact for customers. Practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in previous roles, especially in handling queries or resolving issues.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've successfully managed changing workloads or dealt with challenging situations. Be ready to discuss how you prioritised tasks and what strategies you used to ensure a positive outcome for all parties involved.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, community initiatives, or how they measure success in this role. This shows that you're not just interested in the job, but also in contributing to the organisation's mission.