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- Tasks: Join our Response team to maintain and repair homes, ensuring customer satisfaction.
- Company: Selwood Housing is a not-for-profit organisation managing over 7,000 homes in the Southwest.
- Benefits: Enjoy full training, a supportive environment, and the chance to make a real impact.
- Why this job: Be part of a values-driven team dedicated to providing safe, affordable housing for all.
- Qualifications: You need NVQ Level 2 in carpentry and experience in property maintenance and customer service.
- Other info: A valid UK driving licence is essential; DBS check required for successful candidates.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Multi-skilled carpenter (Response team) role at Selwood Housing
Overview
We’re looking for a talented and reliable multi-skilled carpenter to join our Response team at Selwood Housing. We’re a not-for-profit housing organisation with over 7,000 homes across the Southwest. As a Multi-Skilled Carpenter, you’ll help keep our customers’ homes safe, secure, and well-maintained.
What you’ll do
- Deliver works to a high standard in accordance with your trade training, experience and industry best practice.
- Ensure customer satisfaction by having a fixed first-time and fault fixing approach to all jobs.
- Follow work instructions efficiently and carry out works required as detailed in the instruction.
- Assist the Contract manager / supervisors to ensure the working environment is safe and compliant with Health & Safety policies and legislation.
- Communicate with planners, call handlers and members of the R&M and wider team to ensure the smooth day to day operation of the repairs service.
- Be available for the out of hours rota.
- Communicate clearly and respectfully with customers – ensuring they feel informed, valued and reassured.
What we are looking for
- A qualified carpenter (NVQ Level 2 or equivalent) with strong multi-trade skills.
- Experience working in property maintenance, ideally within social housing.
- Experience in associated trades (plumbing, patch plastering, flooring, tiling, decorating; all aspects UPVC).
- A genuine commitment to delivering excellent customer service.
- Knowledge of health and safety protocols.
- A current valid driving licence.
- Confidence using IT to receive jobs, record updates, manage job stocks electronically, and stay in touch with the team while out and about. Full training will be provided on the systems we use.
Why Selwood?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest – and we’re growing. With a bold ambition to build 1,700 new affordable homes by 2034, we’re investing in the future of local people and places.
We’re a values-driven organisation where everyone’s contribution matters. We’ll support you to develop and learn, empower you to take accountability, and encourage you to champion communication – all while staying customer-driven in every job you do.
Please note: Successful candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check. Additionally, a full and valid UK driving licence is essential for this role.
Additional information
The closing date of this advert is subject to change based on the volume of applications or the hiring timeline. Referrals increase your chances of interviewing at Selwood Housing.
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Multi-skilled carpenter (Response team) employer: Selwood Housing
Contact Detail:
Selwood Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-skilled carpenter (Response team)
✨Tip Number 1
Make sure to highlight your multi-trade skills during any conversations or interviews. Since the role requires experience in various trades, be prepared to discuss specific projects where you've successfully applied these skills.
✨Tip Number 2
Familiarise yourself with Selwood Housing's values and mission. Understanding their commitment to providing safe and affordable housing will help you align your responses and demonstrate your genuine interest in the organisation.
✨Tip Number 3
Prepare examples of how you've delivered excellent customer service in previous roles. This is crucial for the position, so think of specific instances where you went above and beyond to ensure customer satisfaction.
✨Tip Number 4
Brush up on your knowledge of health and safety protocols relevant to property maintenance. Being able to discuss these confidently will show that you take safety seriously and are ready to comply with their policies.
We think you need these skills to ace Multi-skilled carpenter (Response team)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your qualifications as a carpenter, including your NVQ Level 2 or equivalent. Emphasise your multi-trade skills and any relevant experience in property maintenance, particularly within social housing.
Craft a Strong Cover Letter: Write a cover letter that showcases your commitment to customer service and your understanding of health and safety protocols. Mention specific examples of how you've delivered high-quality work and satisfied customers in previous roles.
Highlight Relevant Experience: In your application, detail your experience with associated trades such as plumbing, plastering, flooring, and decorating. This will demonstrate your versatility and ability to handle various tasks within the role.
Showcase Communication Skills: Since communication is key in this role, provide examples of how you've effectively communicated with customers and team members in past positions. This will help illustrate your ability to keep customers informed and valued.
How to prepare for a job interview at Selwood Housing
✨Showcase Your Skills
Be prepared to discuss your multi-trade skills in detail. Highlight your experience in carpentry and any associated trades like plumbing or tiling, as this role requires a diverse skill set.
✨Emphasise Customer Service
Since Selwood Housing values customer satisfaction, be ready to share examples of how you've provided excellent service in previous roles. Demonstrating your commitment to keeping customers informed and reassured will set you apart.
✨Know Your Health & Safety Protocols
Familiarise yourself with health and safety regulations relevant to property maintenance. Be prepared to discuss how you ensure a safe working environment, as this is crucial for the role.
✨Demonstrate IT Proficiency
As the role involves using IT systems for job management, be ready to talk about your experience with technology. Mention any specific software or tools you've used to manage jobs or communicate with teams.