At a Glance
- Tasks: Provide exceptional customer service through various channels and resolve enquiries efficiently.
- Company: Join a customer-focused team that values every interaction.
- Benefits: Flexible part-time hours, competitive pay, and a chance to make a real impact.
- Other info: Opportunity for personal growth in a supportive environment.
- Why this job: Be the voice of reassurance for customers and enhance their day-to-day experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
We place customers at the heart of every interaction — listening closely and resolving with care. Are you passionate about delivering exceptional customer service and making a real difference in our customers' day‑to‑day lives? We're looking for a Customer Support Adviser to join our team, where every conversation is an opportunity to provide reassurance, clarity, and solutions that truly matter. This is a part‑time, permanent opportunity.
About The Role
As a Customer Support Adviser, you'll be the first point of contact for enquiries across phone, email, written and face‑to‑face channels, ensuring each is handled professionally and resolved efficiently. You'll manage service requests and repairs through our CRM system, support reception and administrative tasks, and aim for first‑contact resolution wherever possible. Working collaboratively with colleagues, you'll help maintain high service standards, keep customers informed, and deliver a consistently positive experience.
What You'll Do
- Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
- Progress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.
- Provide reception service, working within set targets, policies and procedures.
- Develop a clear understanding of the invoice process and carry out basic payment processing.
- Support occasional out‑of‑hours or weekend cover in exceptional circumstances (e.g., severe weather) in line with business needs and agreed arrangements.
What We're Looking For
- Customer Driven – put customers at the heart of everything you do, ensuring every interaction is positive and every enquiry is resolved quickly and professionally.
- Accountability – take ownership of your work, from handling calls and emails to updating CRM records accurately, delivering a reliable and efficient service.
Customer Support Advisor (Part-Time) – Flexible & Impactful employer: Selwood Housing
Join a dynamic team that prioritises customer satisfaction and fosters a supportive work environment. As a part-time Customer Support Advisor, you'll enjoy flexible working hours, opportunities for professional growth, and the chance to make a meaningful impact in our customers' lives. Our collaborative culture encourages open communication and continuous improvement, making it an excellent place for those passionate about delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor (Part-Time) – Flexible & Impactful
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for customers, being clear and confident in your responses is key. Role-play with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your ability to handle enquiries professionally and efficiently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Support Advisor (Part-Time) – Flexible & Impactful
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you’re passionate about delivering exceptional customer service. Share any experiences where you made a difference in someone’s day — it’ll help us see how you fit into our customer-centric culture.
Be Clear and Concise:We appreciate straightforward communication! Make sure your application is clear and to the point. Highlight your relevant skills and experiences without rambling — we want to see what makes you a great fit for the role.
Tailor Your Application:Take a moment to tailor your application to the specific role of Customer Support Adviser. Mention how your skills align with the responsibilities outlined in the job description, especially around handling enquiries and using CRM systems.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us during the hiring process!
How to prepare for a job interview at Selwood Housing
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what it means to put customers first and how to handle various types of enquiries. This will help you demonstrate your passion for delivering exceptional service during the conversation.
✨Familiarise Yourself with the Company
Take some time to research the company’s values and mission. Knowing how they place customers at the heart of their operations will allow you to align your answers with their expectations and show that you’re genuinely interested in being part of their team.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face as a Customer Support Advisor. Prepare examples from your past experiences where you successfully resolved issues or provided reassurance to customers. This will showcase your problem-solving skills and ability to handle pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing enquiries, or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you understand if it’s the right fit for you.
