At a Glance
- Tasks: Be the friendly voice for customers, resolving their queries with care and efficiency.
- Company: Join a customer-focused team that values every interaction.
- Benefits: Flexible part-time hours, competitive pay, and a supportive work environment.
- Other info: Opportunity for growth in a dynamic and collaborative setting.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
We place customers at the heart of every interaction — listening closely and resolving with care. Are you passionate about delivering exceptional customer service and making a real difference in our customers' day‑to‑day lives? We're looking for a Customer Support Adviser to join our team, where every conversation is an opportunity to provide reassurance, clarity, and solutions that truly matter. This is a part‑time, permanent opportunity.
About The Role
As a Customer Support Adviser, you'll be the first point of contact for enquiries across phone, email, written and face‑to‑face channels, ensuring each is handled professionally and resolved efficiently. You'll manage service requests and repairs through our CRM system, support reception and administrative tasks, and aim for first‑contact resolution wherever possible. Working collaboratively with colleagues, you'll help maintain high service standards, keep customers informed, and deliver a consistently positive experience.
What You'll Do
- Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
- Progress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.
- Provide reception service, working within set targets, policies and procedures.
- Develop a clear understanding of the invoice process and carry out basic payment processing.
- Support occasional out‑of‑hours or weekend cover in exceptional circumstances (e.g., severe weather) in line with business needs and agreed arrangements.
What We're Looking For
- Customer Driven – put customers at the heart of everything you do, ensuring every interaction is positive and every enquiry is resolved quickly and professionally.
- Accountability – take ownership of your work, from handling calls and emails to updating CRM records accurately, delivering a reliable and efficient service.
Customer support adviser (Part time 23.5 hours per week) employer: Selwood Housing
Join a company that prioritises customer satisfaction and fosters a supportive work environment. As a part-time Customer Support Adviser, you'll benefit from flexible working hours, opportunities for professional development, and a culture that values teamwork and accountability. Located in a vibrant community, we offer a unique chance to make a meaningful impact on our customers' lives while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer support adviser (Part time 23.5 hours per week)
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to sound confident and friendly. Role-play with a friend or family member to get comfortable with handling different types of enquiries.
✨Tip Number 3
Showcase your problem-solving skills during interviews! Think of examples where you've resolved issues for customers in the past. This will demonstrate your ability to deliver exceptional service and make a real difference in their day-to-day lives.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer support adviser (Part time 23.5 hours per week)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you're passionate about delivering exceptional customer service. Share any experiences where you've made a difference in someone's day — it really helps us see your commitment to putting customers first!
Be Clear and Concise:We appreciate straightforward communication! Make sure your application is clear and to the point. Use bullet points if necessary to highlight your skills and experiences that align with the role — it makes it easier for us to see how you fit in.
Tailor Your Application:Take a moment to tailor your application specifically for the Customer Support Adviser role. Mention relevant experiences and skills that match the job description, like handling enquiries or using CRM systems. It shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Selwood Housing
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what it means to put customers first and how to handle various types of enquiries. This will help you demonstrate your passion for delivering exceptional service during the conversation.
✨Familiarise Yourself with the Company
Do a bit of research on the company’s values and mission. Knowing how they place customers at the heart of every interaction will allow you to align your answers with their ethos, showing that you're a great fit for their team.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Prepare examples from your past experiences where you resolved issues or provided excellent service. This will showcase your problem-solving skills and accountability.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
