At a Glance
- Tasks: Provide exceptional customer service through various channels and resolve enquiries efficiently.
- Company: A customer-focused company dedicated to making a difference in people's lives.
- Benefits: Part-time hours, flexible schedule, and a supportive team environment.
- Other info: Opportunity for personal growth and development in a dynamic role.
- Why this job: Join us to make a real impact on customers' day-to-day experiences.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 12 - 15 € per hour.
We place customers at the heart of every interaction - listening closely and resolving with care. Are you passionate about delivering exceptional customer service and making a real difference in our customers' day-to-day lives? We’re looking for a Customer Support Adviser to join our team, where every conversation is an opportunity to provide reassurance, clarity, and solutions that truly matter. This is a part-time, permanent opportunity.
About the Role
As a Customer Support Adviser, you’ll be the first point of contact for enquiries across phone, email, written and face-to-face channels, ensuring each is handled professionally and resolved efficiently. You’ll manage service requests and repairs through our CRM system, support reception and administrative tasks, and aim for first-contact resolution wherever possible. Working collaboratively with colleagues, you’ll help maintain high service standards, keep customers informed, and deliver a consistently positive experience.
What you’ll do:
- Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
- Progress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.
- Provide reception service, working within set targets, policies and procedures.
- Develop a clear understanding of the invoice process and be able to carry out basic payment processing.
- Be prepared to support occasional out-of-hours or weekend cover in exceptional circumstances (e.g. severe weather), in line with business needs and agreed arrangements.
What we’re looking for:
We’re looking for someone who shares our values and is committed to delivering outstanding customer experiences:
- Customer Driven – You put customers at the heart of everything you do, ensuring every interaction is positive and every enquiry is resolved quickly and professionally.
- Accountability – You take ownership of your work, from handling calls and emails to updating CRM records accurately, delivering a reliable and efficient service.
Customer support adviser (Part time, 23.5 hours per week) employer: Selwood Housing
Join a dynamic team that prioritises customer satisfaction and fosters a supportive work environment. As a part-time Customer Support Adviser, you'll benefit from flexible hours, opportunities for professional development, and a culture that values collaboration and accountability. Located in a vibrant area, our company offers a unique chance to make a meaningful impact on customers' lives while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer support adviser (Part time, 23.5 hours per week)
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Support Adviser. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference in customer lives.
We think you need these skills to ace Customer support adviser (Part time, 23.5 hours per week)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you’re passionate about delivering exceptional customer service. Share any experiences where you’ve made a difference in someone’s day – it’ll help us see how you fit into our customer-driven culture!
Be Clear and Concise:We love a well-structured application! Make sure to keep your language clear and concise. Highlight your relevant skills and experiences without rambling on – we appreciate brevity as much as detail!
Tailor Your Application:Don’t just send the same application everywhere! Tailor your application to reflect the specific role of Customer Support Adviser. Mention how your skills align with the responsibilities listed in the job description – it shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Selwood Housing
✨Know the Company Values
Before your interview, take some time to research the company's values and mission. Understanding what they stand for will help you align your answers with their expectations, especially when discussing how you can deliver outstanding customer experiences.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. This will show that you can handle the responsibilities of a Customer Support Adviser effectively.
✨Familiarise Yourself with CRM Systems
Since you'll be managing service requests through a CRM system, it’s beneficial to have a basic understanding of how these systems work. If you’ve used any CRM software before, be ready to discuss your experience and how it can help you in this role.
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for helping customers and making a difference in their day-to-day lives. Share specific examples of how you've gone above and beyond in previous roles to ensure customer satisfaction, as this aligns perfectly with what they’re looking for.
