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- Tasks: Be the friendly voice for residents, handling inquiries and providing solutions.
- Company: Join Selwood Housing, a supportive community-focused organization.
- Benefits: Enjoy flexible working hours and a collaborative team environment.
- Why this job: Make a real impact by helping residents and being part of a close-knit team.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Full-time role with a competitive salary of £25,000.
The predicted salary is between 15000 - 35000 £ per year.
Customer Support Adviser Increase your chances of an interview by reading the following overview of this role before making an application. £25,000 Trowbridge Full time (37 hours) Flexible working opportunities Closing date: 15December 2024 The role Our customer support team is an integral part of Selwood Housing. They are the first point of contact for our residents, dealing with all manner of enquiries, providing information and advice, and aiming for a first time fix whenever possible. Our close-knit team take prid… JBLK1_UKTJ
Customer Support Adviser employer: Selwood Housing
Contact Detail:
Selwood Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Adviser
✨Tip Number 1
Familiarize yourself with the common inquiries and issues that residents might have. Understanding the typical challenges they face will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Showcase your communication skills by practicing how to explain complex information in a simple way. This is crucial for a Customer Support Adviser, as you'll need to convey information clearly to residents.
✨Tip Number 3
Research Selwood Housing and its values. Being able to align your answers with the company's mission and demonstrating your enthusiasm for their work can set you apart from other candidates.
✨Tip Number 4
Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional support. These real-life scenarios will illustrate your capability and readiness for the role.
We think you need these skills to ace Customer Support Adviser
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Support Adviser position. Understand the key responsibilities and the skills required, such as effective communication and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer support or similar roles. Emphasize any achievements that demonstrate your ability to resolve enquiries effectively and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer inquiries in the past and how you align with the values of Selwood Housing.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Selwood Housing
✨Understand the Role
Make sure you have a clear understanding of what a Customer Support Adviser does. Familiarize yourself with the types of enquiries you might handle and the importance of providing accurate information and advice to residents.
✨Showcase Your Communication Skills
During the interview, demonstrate your ability to communicate effectively. Use examples from your past experiences where you successfully resolved customer issues or provided support, highlighting your listening skills and empathy.
✨Emphasize Teamwork
Since the role involves being part of a close-knit team, be prepared to discuss how you work well with others. Share examples of how you've collaborated with colleagues to achieve common goals or improve customer satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific situations, such as a difficult customer or a complex enquiry, and be ready to explain your thought process.
