At a Glance
- Tasks: Lead a team of caretakers, ensuring high standards and excellent customer service.
- Company: Selwood Housing is a not-for-profit housing association dedicated to community care.
- Benefits: Enjoy flexible working, life assurance, competitive pension, and ongoing training.
- Other info: Join a supportive team that values inclusivity and personal growth.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Customer service experience, strong communication skills, and a full UK driving licence required.
The predicted salary is between 30000 - 42000 £ per year.
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This range is provided by Selwood Housing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Selwood Housing
Recognised by LinkedIn for being in the TOP 25% of all Recruiters on LinkedIn for the Years 2022 and 2023.Passionate about Talent Acquisition.
Permanent Full time (37 hours)
Flexible working opportunities
Trowbridge and surrounding areas
Are you ready to take your first step into leadership or bring your existing people management skills into a new challenge?
We are looking for a hands-on, proactive individual to help lead our caretaking team. Helping us maintain high standards and deliver excellent customer service to our customers and communities.
As a Caretaking Team Leader, you will be responsible for monitoring quality of workmanship and cleanliness. Supporting and leading a team of caretakers ensuring health and safety compliance and setting the standard for your team. You will also be actively involved in delivering caretaking tasks yourself, leading by example, and getting stuck in to make sure things are done to the highest standard.
This is a great opportunity for someone with frontline customer service experience and strong communication skills. Someone with experience in managing customer expectations and dealing with complaints. Someone who is confident working within a regulatory framework and understands the importance of compliance, customer satisfaction and team morale. You will be the kind of person who takes pride in a job well done and who brings out the best in others.
What you will be doing:
- Line management and support of a caretaking team; ensuring service delivery meets agreed standards.
- Conducting regular performance reviews, manage training, and support recruitment and induction.
- Oversee and assist in the cleaning and maintenance of communal areas, bin stores, and guest rooms.
- Monitor and assist with the management of fly-tipping, refuse, and hazardous waste, ensuring the appropriate charges are applied where appropriate.
- Ensure adherence to health and safety policies, lone working procedures, and PPE use.
- Conduct site inspections, maintain COSHH records, and support fire risk assessment actions.
- Promote Selwood Housing’s services and values, ensuring customer feedback is addressed.
What you will bring:
- An understanding of social and sheltered housing.
- Demonstrable experience working within a front customer service team in a proactive and professional manner.
- An understanding of health and safety and regulatory compliance.
- IT confidence for managing tasks, records, and reporting.
- A full driving licence – you will have access to a company vehicle.
- Leadership potential – formal management experience is not essential, but you will need the ability to guide, motivate and support others.
- Effective communication skills – both written and oral.
Please note: Successful candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check. Additionally, a full and valid UK driving licence is essential for this role.
For further information on the role, please review the job description attached to the advert.
Why Selwood Housing?
We are a not-for-profit housing association rooted in our communities. We believe safe, affordable houses changes life – and that starts with the people who help us care for our homes and customers every day.
Our values guide everything we do:
- We are Customer Driven: We put our customers first and act on what matters to them.
- We are Accountable: We take ownership and do what we say we will.
- We champion communication: We are open, honest, and clear.
- We develop and Learn: We support growth and never stop learning.
What you will get from us:
- Life assurance
- Flexible working opportunities
- Competitive pension (you pay 4%, we pay 9%)
- Cycle to work scheme
- Ongoing training and development
- A role with real purpose
- A team that lives its values
- A supportive team environment where your contribution really matters.
Join Us!
This is your chance to lead with purpose and help our customers feel truly at home. To apply for this role, please visit our website and complete the application form Careers - Selwood Housing - Affordable Homes.
At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.
We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.
The closing date of this advert is subject to change based on the volume of applications or the hiring timeline.
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Customer Service and ManagementIndustries
Housing and Community Development
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#J-18808-LjbffrCaretaking Team Leader in Trowbridge employer: Selwood Housing
Selwood Housing is an exceptional employer that prioritises community and employee well-being, offering a supportive work culture where your contributions truly matter. With flexible working opportunities, ongoing training, and a commitment to inclusivity, we empower our team members to grow and thrive in their roles while making a meaningful impact on the lives of our customers. Join us in Trowbridge, where you can lead with purpose and be part of a dedicated team that champions customer satisfaction and accountability.
StudySmarter Expert Advice🤫
We think this is how you could land Caretaking Team Leader in Trowbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Selwood Housing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Selwood Housing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Caretaking Team Leader in Trowbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Selwood Housing:Your cover letter is your chance to shine! Tell us why you want to work at Selwood Housing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Selwood Housing!
How to prepare for a job interview at Selwood Housing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
