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- Tasks: Lead a team of caretakers, ensuring high standards and excellent customer service.
- Company: Selwood Housing is a not-for-profit housing association dedicated to community care.
- Benefits: Enjoy flexible working, life assurance, competitive pension, and ongoing training.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Customer service experience, strong communication skills, and a full UK driving licence required.
- Other info: Join a supportive team that values inclusivity and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
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This range is provided by Selwood Housing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Selwood Housing
Recognised by LinkedIn for being in the TOP 25% of all Recruiters on LinkedIn for the Years 2022 and 2023.Passionate about Talent Acquisition.
Permanent Full time (37 hours)
Flexible working opportunities
Trowbridge and surrounding areas
Are you ready to take your first step into leadership or bring your existing people management skills into a new challenge?
We are looking for a hands-on, proactive individual to help lead our caretaking team. Helping us maintain high standards and deliver excellent customer service to our customers and communities.
As a Caretaking Team Leader, you will be responsible for monitoring quality of workmanship and cleanliness. Supporting and leading a team of caretakers ensuring health and safety compliance and setting the standard for your team. You will also be actively involved in delivering caretaking tasks yourself, leading by example, and getting stuck in to make sure things are done to the highest standard.
This is a great opportunity for someone with frontline customer service experience and strong communication skills. Someone with experience in managing customer expectations and dealing with complaints. Someone who is confident working within a regulatory framework and understands the importance of compliance, customer satisfaction and team morale. You will be the kind of person who takes pride in a job well done and who brings out the best in others.
What you will be doing:
- Line management and support of a caretaking team; ensuring service delivery meets agreed standards.
- Conducting regular performance reviews, manage training, and support recruitment and induction.
- Oversee and assist in the cleaning and maintenance of communal areas, bin stores, and guest rooms.
- Monitor and assist with the management of fly-tipping, refuse, and hazardous waste, ensuring the appropriate charges are applied where appropriate.
- Ensure adherence to health and safety policies, lone working procedures, and PPE use.
- Conduct site inspections, maintain COSHH records, and support fire risk assessment actions.
- Promote Selwood Housing’s services and values, ensuring customer feedback is addressed.
What you will bring:
- An understanding of social and sheltered housing.
- Demonstrable experience working within a front customer service team in a proactive and professional manner.
- An understanding of health and safety and regulatory compliance.
- IT confidence for managing tasks, records, and reporting.
- A full driving licence – you will have access to a company vehicle.
- Leadership potential – formal management experience is not essential, but you will need the ability to guide, motivate and support others.
- Effective communication skills – both written and oral.
Please note: Successful candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check. Additionally, a full and valid UK driving licence is essential for this role.
For further information on the role, please review the job description attached to the advert.
Why Selwood Housing?
We are a not-for-profit housing association rooted in our communities. We believe safe, affordable houses changes life – and that starts with the people who help us care for our homes and customers every day.
Our values guide everything we do:
- We are Customer Driven: We put our customers first and act on what matters to them.
- We are Accountable: We take ownership and do what we say we will.
- We champion communication: We are open, honest, and clear.
- We develop and Learn: We support growth and never stop learning.
What you will get from us:
- Life assurance
- Flexible working opportunities
- Competitive pension (you pay 4%, we pay 9%)
- Cycle to work scheme
- Ongoing training and development
- A role with real purpose
- A team that lives its values
- A supportive team environment where your contribution really matters.
Join Us!
This is your chance to lead with purpose and help our customers feel truly at home. To apply for this role, please visit our website and complete the application form Careers – Selwood Housing – Affordable Homes.
At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.
We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.
The closing date of this advert is subject to change based on the volume of applications or the hiring timeline.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service and Management
-
Industries
Housing and Community Development
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Caretaking Team Leader employer: Selwood Housing
Contact Detail:
Selwood Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caretaking Team Leader
✨Tip Number 1
Familiarise yourself with Selwood Housing's values and mission. When you understand what drives the organisation, you can tailor your conversations and demonstrate how your personal values align with theirs during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or team leadership roles. Be prepared to share specific examples of how you've successfully managed teams or resolved customer complaints, as this will showcase your suitability for the Caretaking Team Leader position.
✨Tip Number 3
Brush up on your knowledge of health and safety regulations relevant to caretaking. Being able to discuss compliance confidently will show that you are proactive and understand the importance of maintaining a safe environment for both staff and customers.
✨Tip Number 4
Network with current or former employees of Selwood Housing if possible. They can provide valuable insights into the company culture and expectations, which can help you prepare better for your interview and stand out as a candidate.
We think you need these skills to ace Caretaking Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Emphasise any leadership roles or responsibilities you've had, even if they were informal.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and how your skills align with Selwood Housing's values. Mention specific examples of how you've successfully managed teams or improved customer satisfaction.
Highlight Compliance Knowledge: Since the role involves health and safety compliance, be sure to mention any relevant training or experience you have in this area. This shows you understand the importance of regulatory frameworks.
Showcase Communication Skills: Effective communication is key for this role. Provide examples in your application that demonstrate your ability to communicate clearly and effectively, both in writing and verbally.
How to prepare for a job interview at Selwood Housing
✨Show Your Leadership Potential
Even if you don't have formal management experience, demonstrate your ability to guide and motivate others. Share examples from your past where you've taken the initiative or led a project, highlighting how you supported your team.
✨Emphasise Customer Service Skills
Since the role involves frontline customer service, prepare to discuss your experiences in managing customer expectations and resolving complaints. Use specific examples to illustrate how you’ve successfully handled challenging situations.
✨Understand Health and Safety Compliance
Familiarise yourself with health and safety regulations relevant to caretaking. Be ready to discuss how you ensure compliance in your work and how you would promote a safe environment for your team and customers.
✨Communicate Clearly and Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly, both verbally and in writing. Prepare to answer questions concisely and ask insightful questions about the company’s values and services.