Helping customers feel at home starts with exceptional customer service.
Do you enjoy helping people and finding solutions? Are you passionate about delivering excellent customer support and creating positive experiences? If so, we'd love to hear from you.
We're looking for a Customer Support Adviser on a full time permanent basis to join our friendly and dedicated team. As the first point of contact for many of our customers, you'll be the voice that makes a difference, providing advice, resolving enquiries and ensuring every interaction is handled with professionalism, empathy and care.
About the role
This is a varied and rewarding role where no two days are the same. As a Customer Support Adviser, you'll be the first point of contact for our customers, helping to resolve enquiries, provide advice and ensure they receive the support they need. You'll turn everyday enquiries into exceptional experiences, helping customers feel valued, supported and listened to.
Working across telephone, email and face-to-face channels, including Reception duties, you'll make a difference one conversation at a time.
What we’re looking for:
We're looking for someone who shares our values and enjoys helping people, finding solutions and delivering excellent customer service. You'll be a confident communicator with a positive attitude, a collaborative approach and a genuine commitment to creating great customer experiences.
Customer Driven
You put customers at the heart of everything you do, taking the time to understand their needs and ensuring every interaction is positive, professional and helpful.
Accountability
You take ownership of customer enquiries, keeping customers informed and doing your best to resolve issues promptly and effectively.
You're keen to learn, develop your skills and continuously improve, always looking for ways to enhance the service you provide.
Champion Communication
You communicate clearly, confidently and with empathy across a range of channels, building positive relationships and ensuring customers feel listened to, valued and supported.
You’ll bring:
- Good standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent
- Excellent telephone manner
- Previous experience in a customer focused environment
- Proven experience of a CRM management system
- A commitment to creating an inclusive environment where colleagues and customers are treated with fairness, dignity and respect.
For further information on the role, please review the job description attached to the advert.
The successful candidate will be required to complete Right to Work checks.
Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we’re growing. With a bold ambition to build 1,700 new affordable homes by 2034, we’re investing in the future of local people and places.
You’ll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.
Some of our benefits include:
- Flexible working opportunities
- Cycle to work scheme
- Ongoing training and development
- A supportive team environment where your contribution really matters.
Our Commitment to Diversity & Inclusion
At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.
We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.
We may close this vacancy early depending on application volumes, so we encourage early applications. #J-18808-Ljbffr
Customer Support Adviser (Permanent, 37 hours per week) in Trowbridge employer: Selwood Housing Group
Selwood Housing is an exceptional employer that prioritises the growth and development of its employees, offering a supportive team environment where collaboration and knowledge sharing are key. With a commitment to inclusivity and a generous benefits package, including competitive salaries, flexible working opportunities, and ongoing training, Selwood Housing provides a meaningful career path in the building trade while making a positive impact on local communities. Join us to be part of a close-knit team dedicated to delivering high-quality service and creating affordable homes for all.
