Marketing & Communications Executive in Croydon

The Marketing & Communications Executive plays a key role in supporting the Clubhouse Manager to promote and develop the Community Clubhouse as a welcoming, inclusive, and vibrant community hub at the heart of the Selsdon community. The postholder will lead on marketing and communications activity while co-ordinating community lunches, events, and volunteer involvement. The role supports increased attendance, stronger community engagement, and the smooth delivery of clubhouse activities.

Key Responsibilities

• Marketing & Communications
  • Support the development and delivery of the Community Clubhouse marketing and engagement strategy.
  • Promote clubhouse activities, services, events, and community lunches through social media, newsletters, local press, and promotional materials.
  • Create engaging content including posters, flyers, website updates, and impact stories.
  • Maintain and update the clubhouse website and social media channels.
  • Ensure consistent branding and messaging across all communications.
  • Support outreach activity to attract new members, volunteers, and community partners.
• Community Lunch & Event Coordination
  • Support the planning, promotion, and smooth delivery of regular client and community lunches.
  • Co-ordinate event logistics including venue preparation, catering arrangements, volunteer support, and activity planning.
  • Work with the Clubhouse Manager to develop new social, wellbeing, and community engagement events.
  • Ensure activities are welcoming, inclusive, and responsive to community needs.
  • Gather feedback from attendees to support continuous improvement.
  • Support food ordering, menu planning, and safe food service practices where required.
• Volunteer Coordination & Onboarding
  • Support the recruitment, onboarding, and coordination of volunteers.
  • Promote volunteer opportunities through marketing and community engagement activity.
  • Assist with volunteer induction, training, and ongoing support.
  • Help maintain volunteer rotas and ensure appropriate volunteer coverage for lunches and events.
  • Support volunteer recognition and engagement initiatives.
  • Maintain accurate volunteer records in line with data protection and safeguarding requirements.
• Community & Stakeholder Engagement
  • Build positive relationships with local organisations, community groups, and partners.
  • Represent the clubhouse at community events and outreach activities where required.
  • Support fundraising events, awareness campaigns, and partnership initiatives.
• Monitoring & Reporting
  • Monitor marketing activity performance including social media engagement and event attendance.
  • Maintain marketing and volunteer databases.
  • Provide regular reports and updates to the Clubhouse Manager.
  • Support collection of case studies, feedback, and impact data.
• Administrative Support
  • Provide administrative support relating to marketing, events, lunches, and volunteer coordination.
  • Ensure promotional materials and information displays are current and accessible.
  • Support compliance with safeguarding, health & safety, and food hygiene procedures.

Key Performance Indicators (KPIs) / Measurable Outcomes

• Marketing & Engagement
  • Support the increase of clubhouse attendance and participation levels.
  • Achieve agreed social media growth targets (e.g. follower growth, engagement rates, post reach).
  • Deliver regular marketing communications (e.g. monthly newsletters, weekly social media activity).
  • Increase awareness of clubhouse services measured through enquiries and new member registrations.
• Community Lunch & Events
  • Successful delivery of scheduled community lunches and events.
  • Maintain or increase average attendance at lunches and community events.
  • Achieve positive participant feedback and satisfaction levels.
  • Support development and delivery of new community engagement activities annually.
• Volunteer Recruitment & Retention
  • Support recruitment of new volunteers to meet service needs.
  • Deliver structured volunteer onboarding and induction for new volunteers.
  • Maintain volunteer retention and satisfaction levels.
  • Ensure adequate volunteer cover for lunches, events, and activities.
• Partnership & Community Outreach
  • Develop and maintain relationships with community partners and local organisations.
  • Support delivery of outreach activities to increase participation and awareness.
  • Contribute to fundraising or awareness events as required.
• Reporting & Administration
  • Maintain accurate marketing and volunteer records.
  • Provide regular performance updates and reports to the Clubhouse Manager.
  • Support collection of case studies and impact evidence for funding and reporting purposes.

Skill Specification

• Essential
  • Experience in marketing, communications, community engagement, or events coordination.
  • Experience working with or supporting volunteers.
  • Strong written and verbal communication skills.
  • Good organisational skills and ability to manage multiple priorities.
  • Experience using social media and digital marketing tools.
  • Ability to build positive relationships with diverse community groups.
  • IT proficiency including Microsoft Office and design/communication tools (e.g. Canva, Powerpoint).
• Desirable
  • Experience working in a community, charity, or social care setting.
  • Experience coordinating community meals, social programmes, or wellbeing activities.
  • Knowledge of volunteer management processes.
  • Awareness of safeguarding and inclusive community practice.
  • Food hygiene awareness or willingness to undertake training.

Personal Attributes

• Friendly, approachable, and community focused.
• Creative and proactive with strong initiative.
• Ability to work independently and as part of a team.
• Strong attention to detail and organisational ability.
• Flexible and adaptable approach.
• Commitment to equality, diversity, and inclusion.