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- Tasks: Deliver top-notch admin support and customer service while collaborating with a dynamic team.
- Company: Join a supportive and inclusive organisation focused on tenant satisfaction.
- Benefits: Competitive pay, flexible working hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives by providing excellent service to tenants.
- Qualifications: Experience in admin roles and strong computer skills are essential.
- Other info: Temporary position until March 2026 with potential for career advancement.
The predicted salary is between 13 - 16 £ per hour.
To deliver a comprehensive tenant and customer-focused service, including administrative support, customer contact and collaborating with colleagues as needed. Ensure all activities are completed in line with agreed KPIs and put our customers at the heart of what we do.
Key responsibilities of the Business Support Assistant include:
- Complete and be accountable for administrative and data input activities in line with agreed processes and ways of working, ensuring a customer and tenant-focused approach and delivery of an excellent tenant experience.
- Update systems with information (e.g., raising and scheduling jobs, follow-on work, uploading asset data, etc) and documentation (e.g. certification etc).
- Ensure all data input is completed accurately and promptly.
- Provide support to our Tenants, Operatives, and Call Handling Team to address and resolve queries and requests via various channels, including email, telephone, and Teams.
- Work closely with and communicate with the Call Handling Team, Property Maintenance and Housing colleagues as needed to deliver a seamless service.
The successful Business Support Assistant will have:
- Work experience in a similar role, ideally within a highly regulated business.
- Excellent computer skills, including Microsoft packages, as well as being able to navigate around in-house systems confidently.
- Experience in providing an excellent customer-focused service.
Please apply by January 23rd. Contact Chrissie in the Derby office for more information.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.
Business Support Assistant in Sunderland employer: Sellick Partnership
Contact Detail:
Sellick Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant in Sunderland
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in similar roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Business Support Assistant role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a simple presentation that highlights your experience and achievements relevant to the role. This can really set you apart during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and delivering excellent customer service.
We think you need these skills to ace Business Support Assistant in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant administrative support roles you've had, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Business Support Assistant role. Mention specific examples of how you've delivered excellent customer service in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We want to see your skills and experience without wading through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sellick Partnership
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Assistant. Familiarise yourself with the key tasks mentioned in the job description, like administrative support and customer contact. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent tenant experiences, be ready to share specific examples of how you've provided outstanding customer service in the past. Think of situations where you resolved queries or improved processes, as these will highlight your suitability for the position.
✨Brush Up on Your Tech Skills
Given that excellent computer skills are essential, ensure you're comfortable discussing your proficiency with Microsoft packages and any in-house systems you've used. If possible, practice navigating similar software to boost your confidence during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, how success is measured in the role, or what challenges the team currently faces. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.