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- Tasks: Drive brand loyalty and enhance customer journeys in the beauty industry.
- Company: Join a dynamic team at a leading beauty brand in Stoke-on-Trent.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Inclusive workplace with a focus on community engagement and collaboration.
- Why this job: Make a real impact on customer experiences and brand reputation.
- Qualifications: 2-5 years in customer experience, ideally in beauty or fashion.
Sellick Partnership is currently looking for a Customer Experience Manager to join a client of ours based in Stoke-on-Trent.
The successful candidate will drive brand loyalty by managing customer journeys, overseeing support teams, and using data to improve engagement across digital and retail touchpoints.
Key responsibilities of the Customer Experience Manager:
- Customer Support Management: ensuring high-quality, on-brand responses via email, chat, and social media.
- Data Analysis & Strategy: Analyse customer feedback, sentiment, and behaviour data to identify improvement areas and drive actionable insights for improvements. Ensure seamless experience across all channels (online, in-store, social media), often bridging the gap between E-commerce and retail.
- Relationship Building: Develop strategies to foster customer loyalty, community engagement, and retention.
- Cross-functional Collaboration: Work closely with marketing, product, and operations teams to elevate the brand's reputation and product experience.
Required experience of the Customer Experience Manager:
- 2 to 5+ years' experience, ideally within the beauty, luxury, or fashion industries.
- Experience leading or mentoring a team.
- Exceptional verbal and written communication skills to maintain the brand's tone of voice.
- Proficiency in MS Excel and CRM tools to track key metrics and performance.
- Strong emotional intelligence and the ability to handle customer complaints proactively.
How to apply for the Customer Experience Manager:
Please get in touch with Adam Rouse in the Derby office for more information.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.
Customer Experience Manager in Stoke-on-Trent employer: Sellick Partnership
Contact Detail:
Sellick Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the beauty industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in customer experience management. Use real examples of how you've improved customer journeys or driven brand loyalty.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to customer experience. Think about how you can demonstrate your emotional intelligence and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and helps us keep track of all the amazing candidates like you!
We think you need these skills to ace Customer Experience Manager in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer experience shine through. We want to see how you can drive brand loyalty and improve customer journeys, so share specific examples from your past roles that highlight your skills in this area.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Customer Experience Manager role. Use keywords from the job description, like 'data analysis' and 'relationship building', to demonstrate that you understand what we're looking for and how you fit the bill.
Highlight Your Team Leadership Skills: Since the role involves managing support teams, it's crucial to showcase any experience you have in leading or mentoring others. We love seeing candidates who can inspire and guide their teams to deliver exceptional customer service.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're proactive and keen to join us!
How to prepare for a job interview at Sellick Partnership
✨Know Your Customer Journey
Before the interview, take some time to understand the customer journey in the beauty industry. Familiarise yourself with how customers interact with brands across different touchpoints. This will help you discuss strategies for improving customer experiences and show that you're genuinely interested in the role.
✨Showcase Your Data Skills
Since data analysis is key for this position, be prepared to discuss your experience with analysing customer feedback and behaviour data. Bring examples of how you've used data to drive actionable insights in previous roles. This will demonstrate your analytical skills and your ability to make data-driven decisions.
✨Emphasise Team Collaboration
Highlight your experience working with cross-functional teams. Be ready to share specific examples of how you've collaborated with marketing, product, or operations teams to enhance customer experiences. This shows that you can bridge gaps and work effectively with others to achieve common goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your emotional intelligence and problem-solving skills. Think about past experiences where you've handled customer complaints or built relationships. Practising these scenarios will help you articulate your thought process and demonstrate your proactive approach to customer service.