At a Glance
- Tasks: Manage rent and debt cases while supporting tenants in sustaining their homes.
- Company: Leading social housing provider in Shropshire with a focus on community support.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Join a diverse team committed to inclusivity and community welfare.
- Why this job: Make a real difference in people's lives by helping them manage their housing needs.
- Qualifications: Experience in social housing and income management is essential.
The predicted salary is between 32000 - 32000 € per year.
We're recruiting an Income Officer to join a leading social housing provider in Shropshire. This is a great opportunity for someone with strong customer skills, income management experience and a passion for supporting tenants to sustain their homes.
Daily duties of the Income Officer:
- Manage rent & debt cases, taking timely action in line with policy
- Negotiate affordable repayment plans and process payments/direct debits
- Provide clear advice on charges, arrears and payment options
- Carry out enforcement steps including notices, pre‑court work and preparing court files
- Support tenants with benefits, Universal Credit, DHPs and hardship funds
- Complete affordability assessments for new and existing tenants
- Identify and support vulnerable customers, working with internal teams and external agencies
- Maintain accurate case records and contribute to team performance targets
- Handle challenging situations professionally and sensitively
Essential requirements of the Income Officer:
- Previously worked within Social Housing
- Experience in income management, housing, debt recovery or similar
Please apply directly or contact Ben at the Derby Office for more information.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.
Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV.
For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Income Officer in Shrewsbury employer: Sellick Partnership
Join a leading social housing provider in Shropshire as an Income Officer, where you will be part of a supportive and inclusive work culture that prioritises employee growth and development. With hybrid working options and a focus on helping tenants sustain their homes, this role offers meaningful engagement with the community while providing competitive benefits and opportunities for professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the hunt for an Income Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your income management knowledge. Be ready to discuss your experience with rent and debt cases, and think of examples where you've successfully supported tenants. We want you to shine!
✨Tip Number 3
Don’t forget to showcase your customer service skills! In your conversations, highlight how you've handled challenging situations sensitively and professionally. This is key for an Income Officer role, so let that passion for helping tenants come through.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows your enthusiasm for the role. So, get your CV polished and hit that apply button!
We think you need these skills to ace Income Officer in Shrewsbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in income management and social housing. We want to see how your skills match the role of Income Officer, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting tenants and how your previous roles have prepared you for this position. Keep it friendly and professional – we love a personal touch!
Showcase Your Customer Skills:Since strong customer skills are essential for this role, make sure to include examples of how you've successfully managed customer relationships in the past. We want to know how you handle challenging situations with sensitivity and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your details and get you on the path to joining our team!
How to prepare for a job interview at Sellick Partnership
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and social housing. Familiarise yourself with common challenges tenants face, especially around benefits and arrears. This will help you demonstrate your expertise and show that you're genuinely interested in supporting tenants.
✨Showcase Your Customer Skills
Since strong customer skills are essential for this role, think of examples from your past experiences where you've successfully managed difficult situations or provided excellent support. Be ready to discuss how you can apply these skills to help tenants sustain their homes.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like negotiating repayment plans or handling a challenging tenant situation. Practise your responses to these types of questions so you can showcase your problem-solving abilities and approach to sensitive situations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
