At a Glance
- Tasks: Provide top-notch technical support and help improve IT services.
- Company: Join a growing tech team in County Durham with a collaborative vibe.
- Benefits: Enjoy a competitive salary, hybrid work, and professional development opportunities.
- Other info: Great career growth potential in a supportive environment.
- Why this job: Be part of digital transformation and make a real impact in IT support.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
Location: County Durham
Salary: Up to £30k
Working Pattern: 4 Day week, 8am - 6pm
Office Attendance: Hybrid working, occasional travel to other site
We are recruiting for an experienced ICT Service Desk Analyst to join a growing Technology Services team. This is an exciting opportunity to support a modern IT environment, providing high-quality 1st and 2nd line technical support while contributing to digital transformation and continuous service improvement.
Working as part of a collaborative IT team, you'll be responsible for supporting end users across a broad range of technologies, resolving technical issues, maintaining IT assets, and assisting with infrastructure and business technology projects. You'll play a key role in ensuring technology services remain reliable, secure and customer focused.
Key Responsibilities- Provide 1st and 2nd line technical support for hardware, software and business applications.
- Diagnose, troubleshoot and resolve incidents, escalating where specialist support is required.
- Deliver routine service requests and approved changes in line with IT service management processes.
- Maintain accurate records of IT assets, incidents and service requests.
- Support the deployment, configuration and management of laptops, desktops, mobile devices and associated technologies.
- Assist with infrastructure, networking and end-user computing projects.
- Contribute to incident, problem and change management activities to improve service performance.
- Provide onsite technical support across organisational locations where required.
- Support business continuity and disaster recovery activities.
- Participate in an on-call and out-of-hours support rota where applicable.
- Work collaboratively with colleagues to identify opportunities for service improvement and digital transformation.
- Deliver excellent customer service, ensuring users receive timely and effective technical support.
- Experience working within an IT Service Desk or technical support environment.
- A relevant IT qualification or equivalent practical experience.
- Strong troubleshooting and problem-solving skills.
- Knowledge of Incident, Problem and Change Management best practices.
- Excellent customer service and communication skills.
- Experience supporting Windows devices, Microsoft 365 and end-user hardware.
- The ability to prioritise workload and manage multiple support requests.
- Experience working collaboratively within a technical team.
- ITIL Foundation certification.
- Experience supporting networking, infrastructure or cloud technologies.
- Knowledge of IT asset management and mobile device management.
- Understanding of information security and data protection principles.
- Full UK driving licence.
- Permanent opportunity within a supportive and collaborative IT team.
- Hybrid working arrangement.
- Opportunities for professional development and technical training.
- Exposure to a broad range of technologies and digital transformation initiatives.
- Opportunity to contribute to service improvement and modernisation projects.
- Competitive salary and comprehensive employee benefits package.
If you're passionate about delivering excellent IT support and enjoy working in a fast-paced, customer-focused environment, we'd love to hear from you.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.
Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV.
For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Service Desk Analyst employer: Sellick Partnership
At Sellick Partnership, we pride ourselves on being an excellent employer, offering a supportive work culture that values community engagement and employee growth. As a Mobile Caretaker in Nottinghamshire, you'll enjoy the benefits of a company van, competitive pay, and the opportunity to make a tangible difference in local neighbourhoods while working alongside a dedicated housing team. We foster an inclusive environment where every team member can thrive and contribute to creating safe, clean, and well-managed communities.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sellick Partnership values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sellick Partnership might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sellick Partnership!
✨Direct Apply to Sellick Partnership
Let's not forget to apply directly through the Sellick Partnership website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sellick Partnership.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sellick Partnership. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sellick Partnership
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
