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- Tasks: Support tenants by managing tenancies and resolving issues in your community.
- Company: Join Sellick Partnership, a reputable social housing organization in County Durham.
- Benefits: Gain valuable experience while making a real difference in people's lives.
- Why this job: Be a vital part of the community, helping vulnerable individuals and ensuring their well-being.
- Qualifications: Experience in housing support or customer service is essential; a UK driver's license is required.
- Other info: We welcome applicants from all backgrounds and are committed to inclusivity.
The predicted salary is between 24000 - 36000 £ per year.
Housing Support Worker Ongoing temporary County Durham Sellick partnership are currently assisting in the recruitment of a Housing Support worker to join a reputable social housing organisation based in County Durham. The Housing support worker will be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. This involves working closely with the allocations and letting team to onboard new tenants, working with customers to set up payment plans if they fall into arrears, managing anti-social behaviour and resolving customer complaints effectively. Duties of Housing Support worker: Neighbourhood and tenancy management Anti-social behaviour Allocations and lettings Empty property management, customer viewings and welcome visits Income management Customer involvement, empowerment, and inclusion Tenant liaison and support Requirements of the Housing support worker: Experience in a similar housing officer/housing partner position previously Previous customer service experience, managing complex cases and working with vulnerable people ideally in a housing context Full UK drivers license (Essential) If you want to hear more about the Housing Support worker role, please contact Nyari Breslin at Sellick Partnership Derby or click apply now. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years’ experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website. JBRP1_UKTJ
Sellick Partnership | Housing Support worker employer: Sellick Partnership
Contact Detail:
Sellick Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sellick Partnership | Housing Support worker
✨Tip Number 1
Familiarize yourself with the specific challenges faced by tenants in social housing. Understanding issues like anti-social behavior and payment plans will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in County Durham. They can provide insights and may even refer you to opportunities within their organizations.
✨Tip Number 3
Prepare examples from your past experiences that showcase your ability to manage complex cases and work with vulnerable individuals. This will highlight your suitability for the role.
✨Tip Number 4
Make sure to emphasize your customer service skills during the application process. Being able to effectively communicate and resolve complaints is crucial for a Housing Support Worker.
We think you need these skills to ace Sellick Partnership | Housing Support worker
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Housing Support Worker position. Understand the key responsibilities and requirements, such as experience in housing management and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in housing support or similar roles. Emphasize your skills in managing tenancies, dealing with anti-social behavior, and working with vulnerable individuals.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for supporting tenants and your understanding of the challenges they face. Mention specific experiences that demonstrate your ability to manage complex cases effectively.
Highlight Relevant Qualifications: If you have any certifications or training related to housing support or social work, be sure to include them in your application. This can set you apart from other candidates.
How to prepare for a job interview at Sellick Partnership
✨Show Your Understanding of Housing Support
Make sure to demonstrate your knowledge of housing support work during the interview. Discuss your previous experiences in managing tenancies, working with vulnerable individuals, and handling anti-social behavior. This will show that you understand the role and its challenges.
✨Highlight Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to share examples of how you've successfully managed complex cases and resolved complaints in the past. This will illustrate your ability to handle difficult situations with empathy and professionalism.
✨Discuss Team Collaboration
Talk about your experience working closely with teams, especially in allocations and lettings. Emphasize your ability to collaborate effectively with colleagues to onboard new tenants and manage properties efficiently.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you had to set up payment plans or deal with anti-social behavior, and be ready to explain your approach and the outcomes.
