At a Glance
- Tasks: Investigate customer complaints and drive service improvements in a social housing organisation.
- Company: Join a supportive social housing organisation focused on customer satisfaction.
- Benefits: Competitive pay of £18.24 per hour, hybrid working, and a chance to make a difference.
- Other info: Inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Make an immediate impact while enhancing your problem-solving and communication skills.
- Qualifications: Experience in customer service or complaints handling, with strong investigation skills.
The predicted salary is between 18.24 - 18.24 £ per hour.
We're recruiting for a Customer Insight Advisor to join a social housing organisation on an interim basis. This role focuses on complaint investigation, customer resolution, insight reporting and driving service improvements across the business.
Key Responsibilities of the Customer Insight Advisor include:
- Manage and investigate Stage 1 customer complaints from receipt through to resolution.
- Prepare clear, accurate and customer-focused complaint responses.
- Work closely with internal teams and contractors to achieve timely resolutions.
- Recommend compensation and remedies where appropriate.
- Analyse complaint trends and produce performance insights to support continuous improvement.
- Support Housing Ombudsman case preparation and complaints service development.
The successful Customer Insight Advisor will have:
- Previous experience in a customer-focused, complaints handling or administrative role.
- Strong investigation, problem-solving and communication skills.
- Experience working to deadlines and handling challenging conversations.
- Good knowledge of Microsoft Office and case management systems.
- Social housing and Housing Ombudsman knowledge would be advantageous.
This is an excellent opportunity for an experienced complaints or customer service professional looking to make an immediate impact within a housing organisation.
Please contact Chrissie in the Derby office for more information.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.
Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV.
For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Customer Compliants Advisor in Seaham employer: Sellick Partnership
At Sellick Partnership, we pride ourselves on being an excellent employer, offering a supportive work culture that values community engagement and employee growth. As a Mobile Caretaker in Nottinghamshire, you'll enjoy the benefits of a company van, competitive pay, and the opportunity to make a tangible difference in local neighbourhoods while working alongside a dedicated housing team. We foster an inclusive environment where every team member can thrive and contribute to creating safe, clean, and well-managed communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Compliants Advisor in Seaham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Sellick Partnership.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Sellick Partnership. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Compliants Advisor in Seaham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Sellick Partnership.
How to prepare for a job interview at Sellick Partnership
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Sellick Partnership's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Sellick Partnership offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
