At a Glance
- Tasks: Lead the management and calculation of rents and service charges while ensuring compliance.
- Company: Join a forward-thinking organisation committed to transparency and value for residents.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Inclusive workplace with opportunities for growth and collaboration.
- Why this job: Make a real difference in housing by maximising income and ensuring fairness.
- Qualifications: Experience in managing rents or service charges and strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
The Rents and Service Charge Manager is responsible for the effective management, calculation, setting, and recovery of rents and service charges, ensuring compliance with legislation, regulatory requirements, and organisational policies. The role provides expert leadership to ensure income maximisation, accuracy, transparency, and value for money for residents.
Key Responsibilities
- Rents and Service Charges
- Lead the annual rent and service charge setting process, ensuring compliance with regulatory and statutory requirements, government rent standards, and internal governance and approval processes.
- Oversee the accurate calculation, apportionment, and consultation of service charges.
- Ensure service charges are transparent, fair, and represent value for money.
- Manage rent reviews, affordability assessments, and variations.
- Income Management and Recovery
- Ensure effective systems and controls for rent and service charge collection.
- Monitor income performance, arrears, and recovery trends.
- Work closely with income collection teams to support effective recovery strategies.
- Oversee adjustments, recharges, and reconciliations.
- Compliance and Assurance
- Ensure compliance with housing regulation, accounting standards, and best practice.
- Lead responses to internal and external audits relating to rents and service charges.
- Manage service charge disputes, complaints, and tribunal cases.
- Ensure policies and procedures remain up to date and legally compliant.
- Financial Management
- Contribute to budget setting, forecasting, and financial planning.
- Monitor expenditure against service charge budgets.
- Work collaboratively with Finance to ensure robust financial controls and reporting.
- Leadership and Management
- Lead, manage, and develop the rents and service charge team.
- Set objectives, manage performance, and support training and development.
- Foster a culture of accuracy, accountability, and continuous improvement.
- Stakeholder Engagement
- Act as a subject matter expert for internal stakeholders.
- Support resident engagement, including explaining charges clearly and accessibly.
- Work collaboratively with housing, finance, asset management, and customer services teams.
- Systems and Data
- Ensure effective use of housing management and finance systems.
- Drive improvements in data quality, reporting, and automation.
- Lead system changes or implementations related to rents and service charges.
Person Specification
Essential
- Significant experience managing rents and/or service charges in a housing or property environment.
- Strong knowledge of UK housing rent regulation and service charge legislation.
- Proven experience of managing and developing teams.
- Excellent numerical, analytical, and problem-solving skills.
- Experience of financial monitoring, reconciliation, and budget management.
- Strong communication skills, including the ability to explain complex charges clearly.
- Ability to manage risk, compliance, and audit requirements.
Desirable
- Professional qualification or working towards (e.g. CIH, ACCA, CIMA).
- Experience of First-tier Tribunal cases.
- Experience of systems implementation or transformation projects.
- Knowledge of social housing regulation and consumer standards.
Key Competencies
- Leadership and people management
- Attention to detail and accuracy
- Customer focus
- Financial acumen
- Stakeholder management
- Continuous improvement mindset
Values and Behaviours
- Commitment to fairness, transparency, and customer care
- Ethical and compliant approach
- Collaborative and solutions-focused
- Resilient and adaptable
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Rents & Service Charges Leader — Income & Compliance in Sale employer: Sellick Partnership
At Sellick Partnership, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values transparency and fairness. As the Rents & Service Charges Leader, you will benefit from professional development opportunities, a collaborative environment, and the chance to make a meaningful impact in the housing sector while ensuring compliance and maximising income for residents. Our commitment to employee growth and a focus on continuous improvement makes us an attractive choice for those seeking a rewarding career in this field.
StudySmarter Expert Advice🤫
We think this is how you could land Rents & Service Charges Leader — Income & Compliance in Sale
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with rents and service charges. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of UK housing rent regulations and service charge legislation. We want you to be the go-to expert in the room, so practice explaining complex concepts in simple terms.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams and improved processes in previous roles. We love candidates who can demonstrate a continuous improvement mindset.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for passionate individuals who align with our values of fairness and transparency.
We think you need these skills to ace Rents & Service Charges Leader — Income & Compliance in Sale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with rents and service charges, compliance, and team management. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate how you've maximised income or improved processes in previous roles. We love a good success story!
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, especially when it comes to complex topics like service charges.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Sellick Partnership
✨Know Your Numbers
As a Rents & Service Charges Leader, you'll need to demonstrate your strong numerical and analytical skills. Brush up on key metrics related to rent calculations and service charge apportionment. Be ready to discuss how you've successfully managed budgets and reconciliations in the past.
✨Understand Compliance Inside Out
Familiarise yourself with UK housing rent regulations and service charge legislation. Prepare examples of how you've ensured compliance in previous roles, especially during audits or when managing disputes. This will show your potential employer that you take compliance seriously.
✨Showcase Your Leadership Skills
This role requires effective team management, so be prepared to talk about your leadership style. Share specific instances where you've set objectives, supported team development, or fostered a culture of accuracy and accountability. Highlighting your experience in developing teams will set you apart.
✨Engage Stakeholders Effectively
Communication is key in this role, especially when explaining complex charges to residents. Think of examples where you've successfully engaged with stakeholders, whether internal teams or residents. Demonstrating your ability to communicate clearly and effectively will resonate well with interviewers.
