At a Glance
- Tasks: Manage rents and service charges, ensuring compliance and maximising income for residents.
- Company: Join a leading organisation committed to fairness and transparency in housing.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and collaboration.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in housing management and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Rents and Service Charge Manager is responsible for the effective management, calculation, setting, and recovery of rents and service charges, ensuring compliance with legislation, regulatory requirements, and organisational policies. The role provides expert leadership to ensure income maximisation, accuracy, transparency, and value for money for residents.
Key Responsibilities
- Rents and Service Charges
- Lead the annual rent and service charge setting process, ensuring compliance with regulatory and statutory requirements, government rent standards, and internal governance and approval processes.
- Oversee the accurate calculation, apportionment, and consultation of service charges.
- Ensure service charges are transparent, fair, and represent value for money.
- Manage rent reviews, affordability assessments, and variations.
- Income Management and Recovery
- Ensure effective systems and controls for rent and service charge collection.
- Monitor income performance, arrears, and recovery trends.
- Work closely with income collection teams to support effective recovery strategies.
- Oversee adjustments, recharges, and reconciliations.
- Compliance and Assurance
- Ensure compliance with housing regulation, accounting standards, and best practice.
- Lead responses to internal and external audits relating to rents and service charges.
- Manage service charge disputes, complaints, and tribunal cases.
- Ensure policies and procedures remain up to date and legally compliant.
- Financial Management
- Contribute to budget setting, forecasting, and financial planning.
- Monitor expenditure against service charge budgets.
- Work collaboratively with Finance to ensure robust financial controls and reporting.
- Leadership and Management
- Lead, manage, and develop the rents and service charge team.
- Set objectives, manage performance, and support training and development.
- Foster a culture of accuracy, accountability, and continuous improvement.
- Stakeholder Engagement
- Act as a subject matter expert for internal stakeholders.
- Support resident engagement, including explaining charges clearly and accessibly.
- Work collaboratively with housing, finance, asset management, and customer services teams.
- Systems and Data
- Ensure effective use of housing management and finance systems.
- Drive improvements in data quality, reporting, and automation.
- Lead system changes or implementations related to rents and service charges.
Person Specification
Essential
- Significant experience managing rents and/or service charges in a housing or property environment.
- Strong knowledge of UK housing rent regulation and service charge legislation.
- Proven experience of managing and developing teams.
- Excellent numerical, analytical, and problem-solving skills.
- Experience of financial monitoring, reconciliation, and budget management.
- Strong communication skills, including the ability to explain complex charges clearly.
- Ability to manage risk, compliance, and audit requirements.
Desirable
- Professional qualification or working towards (e.g. CIH, ACCA, CIMA).
- Experience of First-tier Tribunal cases.
- Experience of systems implementation or transformation projects.
- Knowledge of social housing regulation and consumer standards.
Key Competencies
- Leadership and people management
- Attention to detail and accuracy
- Customer focus
- Financial acumen
- Stakeholder management
- Continuous improvement mindset
Values and Behaviours
- Commitment to fairness, transparency, and customer care
- Ethical and compliant approach
- Collaborative and solutions-focused
- Resilient and adaptable
Rent and Service Charge Manager in Sale employer: Sellick Partnership
As a Rent and Service Charge Manager at our organisation, you will thrive in a supportive and inclusive work culture that prioritises employee development and growth. We offer competitive benefits, including flexible working arrangements and opportunities for professional qualifications, all while ensuring compliance and transparency in our operations. Join us in making a meaningful impact in the housing sector, where your expertise will be valued and your contributions recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Rent and Service Charge Manager in Sale
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of UK housing rent regulations and service charge legislation. Be ready to discuss how you’ve tackled similar challenges in the past. Show them you’re the expert they need!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that match your skills and interests. Tailor your approach to each company to stand out from the crowd!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Rent and Service Charge Manager in Sale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Rent and Service Charge Manager role. Highlight your knowledge of UK housing rent regulations and any relevant management experience to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values of fairness and transparency. Keep it clear and engaging!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Whether it's improving income recovery or leading a successful team, we want to see what you can bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Sellick Partnership
✨Know Your Numbers
As a Rent and Service Charge Manager, you'll need to demonstrate your strong numerical and analytical skills. Brush up on key financial concepts related to rent calculations and service charge apportionment. Be ready to discuss how you've managed budgets and reconciliations in the past.
✨Understand Compliance Inside Out
Familiarise yourself with UK housing rent regulations and service charge legislation. Prepare to explain how you’ve ensured compliance in previous roles, especially during audits or when managing disputes. This will show your potential employer that you take compliance seriously.
✨Showcase Your Leadership Skills
This role involves leading a team, so be prepared to share examples of how you've developed and managed teams in the past. Discuss your approach to setting objectives and fostering a culture of continuous improvement. Highlight any training initiatives you've implemented.
✨Engage with Stakeholders
Effective communication is key in this role. Think about how you've engaged with internal stakeholders and residents in the past. Be ready to provide examples of how you've explained complex charges clearly and worked collaboratively with other teams to achieve common goals.
