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- Tasks: Manage housing disrepair claims and oversee remedial works to ensure tenant satisfaction.
- Company: Bristol City Council, committed to community welfare and legal compliance.
- Benefits: Competitive daily rate, opportunity to support local housing initiatives, and professional growth.
- Why this job: Make a real difference in the community while developing your skills in a vital role.
- Qualifications: Experience in disrepair surveying and strong communication skills required.
- Other info: Initial 3-month contract with potential for extension and diverse case management.
Bristol City Council is seeking an experienced Disrepair Surveyor to manage Housing Condition (Disrepair) Claims in partnership with Legal Services. The role focuses on investigating claims thoroughly, overseeing remedial works, and resolving cases efficiently to minimise litigation while meeting tenant expectations and maintaining legal compliance.
Key Responsibilities
- Manage disrepair complaints received as legal claims, working closely with Bristol City Council Legal Services.
- Carry out detailed property inspections and diagnose defects relating to housing condition claims.
- Coordinate, monitor, and oversee remedial works delivered by trade teams and external contractors from start to completion.
- Ensure works are completed to a high standard, on time, and within budget.
- Maintain clear and professional communication with tenants, managing expectations throughout each case.
- Produce detailed written reports for each disrepair case.
- Champion the customer experience to achieve high levels of tenant satisfaction.
- Resolve claims using Bristol City Council's Internal Complaints Procedure and relevant legal frameworks.
- Act as a professional witness on allocated disrepair claims.
- Work with the Disrepair Manager/Supervisor to agree compensation levels and determine legal strategy, including challenging claims where appropriate.
Skills & Experience Required
- Proven experience as a Disrepair Surveyor or similar role within social housing or local authority settings.
- Strong knowledge of housing disrepair claims and legal processes.
- Experience acting as a professional or expert witness is highly desirable.
- Ability to manage multiple cases and priorities effectively.
- Excellent written and verbal communication skills.
- Strong understanding of customer-focused service delivery within a legal framework.
Contract Details
- Initial 3-month contract
- Day rate: £230-£280, dependent on experience
- Opportunity to support a key local authority housing function
Repairs Surveyor employer: Sellick Partnership
Contact Detail:
Sellick Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Surveyor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector, especially those who know about disrepair claims. A friendly chat can lead to insider info on job openings that might not even be advertised yet.
✨Tip Number 2
Get your interview game on point! Research common questions for Disrepair Surveyor roles and practice your answers. We all know how important it is to showcase your experience and knowledge of housing disrepair claims during interviews.
✨Tip Number 3
Showcase your expertise! Prepare a portfolio or case studies of your previous work in managing disrepair complaints. This will help you stand out and demonstrate your ability to handle cases effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Repairs Surveyor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Disrepair Surveyor role. Highlight your experience with housing disrepair claims and any relevant legal knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work that relate to managing disrepair complaints and overseeing remedial works.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your written application reflects that. Keep your language professional yet approachable, and ensure there are no typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sellick Partnership
✨Know Your Stuff
Make sure you brush up on your knowledge of housing disrepair claims and the legal processes involved. Familiarise yourself with Bristol City Council's procedures and any recent changes in legislation that might affect the role.
✨Showcase Your Experience
Prepare to discuss specific cases you've managed in the past. Highlight your experience in conducting property inspections, overseeing remedial works, and how you've successfully resolved disputes. Use examples that demonstrate your ability to manage multiple cases effectively.
✨Communication is Key
Since this role involves a lot of interaction with tenants and legal teams, practice articulating your thoughts clearly. Be ready to explain how you maintain professional communication and manage tenant expectations throughout the claims process.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to disrepair claims. Think about how you would handle difficult tenants or complex legal issues. This will show your problem-solving skills and your ability to think on your feet.
