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- Tasks: Schedule and plan repairs for tradespeople, ensuring excellent customer service.
- Company: Join a supportive and inclusive team in Leicestershire.
- Benefits: Competitive pay, potential for permanent role, and a dynamic work environment.
- Why this job: Make a difference by coordinating essential repairs and helping the community.
- Qualifications: Experience in planning/scheduling and using CRM systems is essential.
- Other info: Opportunity for career growth in a fast-paced setting.
Location: Narborough, Leicestershire
Salary: £16.90 - 18.86 Umbrella
Type: Temporary ongoing contract/Temporary to permanent
Do you have experience in planning/scheduling engineers? Sellick Partnership Ltd are currently recruiting for an experienced despatcher who will join our Leicestershire based client on an initial temporary basis, with the potential for a permanent contract.
Daily duties of the Repairs and Maintenance Planner consist of:
- Utilising databases and CRM to schedule works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionals
- Understanding Construction skillsets and geographical locations to effectively book works for residents
- Following up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access
- Supporting the delivery of an excellent customer care service
- Responding to emergency property repairs in a calm manner
- Dealing with property maintenance complaints and referring to the wider team
Essential requirements of the Repairs and Maintenance Planner:
- Planning/Scheduling tradespeople in a Construction/NHS/New Build or Social Housing setting
- Used CRM systems and MS Office packages
- Experience dealing with reports and claims of Damp and Mould (Desired)
If you believe that you are well suited towards the role of the Repairs and Maintenance Planner then please apply now. For more information please contact Ebony Simpson at the Sellick Partnership Derby office.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.
Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV.
For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Repairs Planner Scheduler employer: Sellick Partnership
Contact Detail:
Sellick Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner Scheduler
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and maintenance sectors. You never know who might have a lead on a Repairs Planner Scheduler role or can put in a good word for you.
✨Tip Number 2
Brush up on your CRM skills! Since you'll be using databases to schedule works, make sure you're comfortable with the systems mentioned in the job description. A little practice can go a long way in impressing potential employers.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've dealt with customer complaints or scheduling conflicts. Being able to share real-life examples will show you're ready for the challenges of the role.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that Repairs Planner Scheduler gig. Plus, it’s a great way to stay updated on new opportunities tailored just for you.
We think you need these skills to ace Repairs Planner Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in planning and scheduling engineers. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or tasks you've handled.
Showcase Your CRM Skills: Since you'll be using CRM systems, mention any specific software you’ve worked with. We love seeing candidates who are tech-savvy and can hit the ground running!
Highlight Customer Care Experience: This role involves a lot of customer interaction, so share examples of how you've provided excellent customer service in the past. We want to know how you handle complaints and emergencies!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Sellick Partnership
✨Know Your Stuff
Make sure you brush up on your knowledge of planning and scheduling engineers. Familiarise yourself with the specific trades you'll be working with, like Gas Engineers and Plumbers. This will show that you understand the role and can effectively manage the scheduling process.
✨Showcase Your CRM Skills
Since experience with CRM systems is essential, be prepared to discuss your familiarity with these tools. Bring examples of how you've used CRM software in previous roles to streamline scheduling or improve customer service. This will demonstrate your technical competence.
✨Customer Care is Key
Highlight your ability to handle customer complaints and emergencies calmly. Prepare a few examples of how you've successfully managed difficult situations in the past. This will illustrate your commitment to excellent customer service, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to repairs and maintenance. Think about how you would respond to a situation where multiple tradespeople are needed for urgent repairs. Practising these scenarios will help you articulate your thought process during the interview.
