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- Tasks: Lead a team to provide high-quality housing management and support for vulnerable customers.
- Company: Sellick Partnership, a supportive and inclusive recruitment business.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Why this job: Empower individuals to live independently while ensuring compliance and excellent service.
- Qualifications: Experience in housing management and working with vulnerable customers is essential.
- Other info: Dynamic role with opportunities for growth and travel across regions.
Location: Based in our Eastleigh office (negotiable), with expectation to work across all regions and locations, including regular travel to London.
Salary: £35,560 - £39,780 per annum
Contract: 12-month Fixed Term Contract Full-time (occasional evenings/weekends required)
About the Role
Sellick Partnership are seeking an experienced and motivated Partnerships Living Operations Manager to lead a specialist supported housing service supporting customers with a wide range of needs, including learning and physical disabilities, mental health needs, survivors of domestic abuse, young parents, individuals with a history of homelessness and ex-offenders. You will lead a team delivering high-quality housing management and person-centred support, enabling customers to live independently while ensuring full compliance with legal, regulatory and contractual requirements.
Key Responsibilities for the Partnerships Living Operations Manager
- Lead, recruit and develop a team of Partnership Living Associates.
- Oversee housing management including arrears, lettings, voids, health & safety and anti-social behaviour.
- Ensure compliance with statutory and regulatory frameworks, including standards set by the Care Quality Commission.
- Build strong partnerships with Local Authorities and external agencies.
- Monitor performance, manage budgets and maximise income.
- Lead service improvements and embed a culture of excellent customer service.
- Act as Safeguarding Adult Lead for the service area.
About You
- Experience managing and motivating teams in a housing or supported living environment.
- Strong knowledge of housing management practice and relevant legislation.
- Experience working with vulnerable customers in a person-centred, outcome-focused way.
- The ability to build effective partnerships and influence stakeholders.
- Strong organisational skills and the ability to work in a fast-paced environment.
- A full clean driving licence (or ability to travel efficiently between sites) is required.
This role is subject to a satisfactory Basic DBS check.
If you feel you are well-suited to this role, please contact Josh Meek at the Sellick Partnership Derby Office for further information or to apply.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.
Partnership Living Operations Manager employer: Sellick Partnership
Contact Detail:
Sellick Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partnership Living Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and supported living sectors. Attend local events or webinars to meet potential employers and learn about opportunities that might not be advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to supporting vulnerable customers and think of examples from your experience that align with their mission.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully managed teams in the past, especially in challenging environments. Highlight your ability to motivate and develop others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Partnership Living Operations Manager
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing your application, make sure to read through the job description carefully. This will help us understand what we're looking for and tailor your application to highlight your relevant experience and skills.
Showcase Your Experience: When detailing your experience, focus on specific examples that demonstrate your ability to manage teams and work with vulnerable customers. We want to see how you've made a difference in previous roles, so don't hold back!
Be Person-Centred: Since this role is all about supporting individuals with various needs, make sure your application reflects a person-centred approach. Share stories or experiences that show your commitment to helping others live independently.
Apply Through Our Website: Once you're happy with your application, head over to our website to submit it. Applying directly through our site ensures that your application gets to the right people quickly, and we can't wait to hear from you!
How to prepare for a job interview at Sellick Partnership
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management practices and relevant legislation. Familiarise yourself with the specific needs of vulnerable customers, as well as the compliance requirements set by the Care Quality Commission. This will show that you're not just interested in the role, but that you understand the complexities involved.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and motivated teams in the past. Think about specific challenges you've faced and how you overcame them. This is your chance to demonstrate your ability to lead a team of Partnership Living Associates effectively.
✨Build Partnerships
Since building strong partnerships with Local Authorities and external agencies is key, come ready with ideas on how you would approach this. You might want to think about previous experiences where you've successfully collaborated with stakeholders and how you can apply those lessons in this role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios, especially related to safeguarding and customer service. Prepare to discuss how you would handle situations involving anti-social behaviour or health and safety issues, as these are crucial aspects of the role.