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- Tasks: Lead the delivery of Responsive Repairs and Voids service while managing staff and assets.
- Company: Join Sellick Partnership Ltd, a trusted recruitment partner in the East Midlands.
- Benefits: Negotiable rates based on experience and opportunities for both interim and permanent roles.
- Why this job: Make a real impact by improving service standards and enhancing team performance.
- Qualifications: Relevant experience in operations management is essential; strong leadership skills are a must.
- Other info: Engage with tenants and oversee service delivery to ensure high satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Operations Manager Interim and Permanent opportunities available Location – East Midlands Rate – Negotiable depending on experience Sellick Partnership Ltd is working in partnership with one of our clients to assist with the recruitment of an Operations Manager on a temporary ongoing basis (would also consider Operations Managers interested in permanent positions) Job summary for the Operations Manager role: To take responsibility for the operational delivery of the Responsive Repairs and Voids service and the management of the staff and assets engaged in delivering these works. Attend regular tenant panel meetings to provide KPI updates and to deal with any issues in relation to service provision. Have responsibility for the directional lead of the supervisors in their day-to-day operations. Main duties and responsibilities To assist with the development and continuous improvement of the Responsive Repairs and Voids service by ensuring that it meets all service standards, key performance indicators, and targets and demonstrates excellent value for money. To effectively undertake the management of staff within the team and ensure high standards of communication, staff efficiency, discipline, morale, and good public relations, and ensure that staff effectively carry out the duties and responsibilities as stated in their job description. Assist with the development of new procedures and processes and their implementation and monitoring. Identify weaknesses in existing procedures and processes, recommending improvements to ensure the efficient operation of the service provided. To set and monitor key performance indicators and tasks covering the Responsive Repairs and Voids service and take appropriate action to address and rectify performance that is below, or not forecasted to reach target, or required standard. Acknowledge, investigate, and respond to complaints arising from the delivery of the service. Review the service and recommend and implement changes/actions to correct failings and shortcomings in service-wide performance. To effectively monitor/review service-wide demand and predicted future demand on the Responsive Repairs and Voids service and undertake any necessary actions in consultation with the HMM for the successful delivery of all works to achieve target performance levels and service standards. To lead and manage the effective and efficient delivery of void property works, working closely with the Voids Supervisor to ensure all works planning, tracking, and performance management tools are in place and used accordingly. Manage and monitor void contractors and sub-contractors ensuring performance against agreed contract targets. If you have the relevant experience or would like a confidential chat regarding the role, please apply or contact Claire Harrison at Sellick Partnership Ltd Derby office
Operations Manager employer: Sellick Partnership
Contact Detail:
Sellick Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to the Responsive Repairs and Voids service. Understanding these metrics will help you demonstrate your ability to meet and exceed targets during interviews.
✨Tip Number 2
Prepare examples from your past experience where you've successfully managed teams and improved operational processes. Highlighting specific achievements will showcase your capability as an Operations Manager.
✨Tip Number 3
Research the company’s current challenges in service delivery and think about how you can contribute to solving them. This proactive approach will impress interviewers and show your commitment to the role.
✨Tip Number 4
Network with professionals in the industry, especially those who have experience in responsive repairs and voids management. Building connections can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Operations Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in managing operations, particularly in responsive repairs and voids services. Use specific examples that demonstrate your ability to meet KPIs and improve service delivery.
Showcase Leadership Skills: Since the role involves managing staff and leading teams, be sure to highlight your leadership experience. Discuss how you've successfully managed teams, improved morale, and ensured high standards of communication.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company's goals and how your skills align with their needs. Mention any relevant achievements or initiatives you've led that relate to the responsibilities outlined in the job description.
How to prepare for a job interview at Sellick Partnership
✨Understand the Role Thoroughly
Make sure you have a clear understanding of the responsibilities and expectations of the Operations Manager position. Familiarize yourself with the specifics of managing responsive repairs and voids services, as well as the key performance indicators that are crucial for success in this role.
✨Prepare for KPI Discussions
Since you'll be attending tenant panel meetings to provide KPI updates, be ready to discuss how you would monitor and improve these metrics. Think of examples from your past experience where you've successfully managed KPIs and improved service delivery.
✨Showcase Your Leadership Skills
Highlight your experience in managing teams and ensuring high standards of communication and morale. Be prepared to discuss specific strategies you've used to motivate staff and handle any disciplinary issues effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to talk about how you've identified weaknesses in existing processes and implemented improvements. Share examples of how you've handled complaints and made changes to enhance service delivery, showcasing your proactive approach to operational challenges.
