At a Glance
- Tasks: Schedule and manage repairs for residents, ensuring excellent customer service.
- Company: Join a supportive team at a leading housing organisation in Nottinghamshire.
- Benefits: Competitive hourly rate with potential for permanent position and career growth.
- Other info: Inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Make a difference by helping residents with their housing needs every day.
- Qualifications: Experience in scheduling tradespeople and using CRM systems is preferred.
The predicted salary is between 13 - 16 £ per hour.
Call Handler (Housing and Repairs) near Retford, North Nottinghamshire, Notts, UK
£15.52 - 18.25 Hourly
Temporary ongoing contract / Temporary to permanent
Do you have experience in planning/scheduling engineers? Sellick Partnership Ltd are currently recruiting for an experienced despatcher who will join our Nottinghamshire based client on an initial temporary basis, with the potential for a permanent contract.
Daily duties of the Repairs Call Handler (Housing and Repairs) consist of:
- Representing the organisation at their customer contact centre, being the first port of call for residents
- Utilising databases and CRM (NEC, formerly known as Northgate) to schedule works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionals
- Understanding Construction skillsets and geographical locations to effectively book works for residents
- Following up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access
- Supporting the delivery of an excellent customer care service
- Responding to emergency property repairs in a calm manner
- Dealing with property maintenance complaints and referring to wider team
Essential requirements of the Call Handler - Property and Repairs:
- Planning/Scheduling tradespeople in a Construction/NHS/New Build or Social Housing setting
- Used CRM systems and MS Office packages (NEC/Northgate preferred but not essential)
- Experience dealing with reports and claims of Damp and Mould (Desired)
If you believe that you are well suited towards the role of the Repairs and Call Handler then please apply now. For more information please contact Ebony Simpson at the Sellick Partnership Derby office.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.
Repairs Call Handler in Nottingham employer: Sellick Partnership
At Sellick Partnership, we pride ourselves on being an excellent employer, offering a supportive work culture that values inclusivity and employee growth. Located near Retford, our team thrives in a dynamic environment where you can develop your skills in planning and scheduling while contributing to meaningful community services. With competitive hourly rates and the potential for permanent roles, we are committed to providing a rewarding experience for all our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Call Handler in Nottingham
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Sellick Partnership, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Repairs Call Handler at Sellick Partnership.
We think you need these skills to ace Repairs Call Handler in Nottingham
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Sellick Partnership
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
